Fantastic Services

I contracted Fantastic Services to help do a moving out clean. The people who were supposed to do the cleaning were four hours late, came into the apartment took a quick look around and then left saying that they had to find parking. When they finally returned 1 hour later they did such a poor job. One of the cleaners even said that I needed to pay cash even though I had pre-paid. It was clear he was lying. When I refused he simply dropped it. A year later the company still randomly takes money out of my account as they set up a subscription without my permission. Stay well away from this company they are terrible and criminal. UPDATE: I sent an email to the Fantastic Services team making them aware that they took money out of my account without my permission a few days ago. I have still not received a response. The only time I have had a response has been when I’ve added this review. I would appreciate the funds that Fantastic Services has removed from my account without my permission be refunded immediately. UPDATE: No one from your team has been in touch. Can someone please respond to my email and issue the refund immediately? This is not right.

Mitko and Iliya are very hard-working, efficient and helpful.

Had our double oven cleaned. They did an excellent job. They cleaned the top of the stove and extractor fan as well. Great job done!

Excellent and professional after builders clean. Second time we have used them, would recommend.

Alina and Mihai carried out a top quality spring clean on my property. Mihai has been to my house before and I have been delighted both times. They take pride in their work and are pleasant and polite at all times. Many thanks from a very satisfied customer

Had my double oven and hob cleaned. It’s shiny and looks new.

Very professional. No fuss, just got on with the job. Will certainly use this service again.

Good outcome, carpet was very clean at the end.

Very pleased with the service.

Both were very carefully with my furniture removal and put me at ease. Brilliant service.

The worst service ever and absolute crooks! End of tenancy cleaning was disgusting. They upsell you to the max and enrol you into the membership to then charge you without notice. Would absolutely NOT recommend. Update: customer service team got in touch following the reply to this post and sorted things out quickly. Would probably not use for end-of-tenancy cleaning in the future but at least they are reactive and considerate.

Team members were fast and efficient. Very helpful and excellent work - thank you!

Wow! Ignat and Pavlin were brilliant. My front and back gardens look amazing. They cut the grass, removed the weeds, cutback and pruned hedges and shrubs in record time, leaving the steps and pathways spotless. Thank you both!

Turned up on time and did exactly as agreed to high quality. Would book again. Very good service.

Arpana does a fantastic job!

Good all around clean Confident to ask questions and make sure it was up to my standard

Quick and efficient. No complaints and highly recommended! Will be using again

We contacted FS to get a cleaning service, they contacted us immediately and provided a team of 2 individuals to clean our property. After the first session they called us again and sold us the idea of a yearly subscription which we agreed as we were very satisfied with the cleaners. The subscription was sold as a way to get discounts on other services. We paid the subscription and one day later we got a call from our relationship manager to try to sell us other services, gardening one of them which we took. When asked about guttering and other services they told me , no worries let us check and we will come back with what it is covered in your area. Surprise was nothing else's apart from cleaning and gardening FS had coverage. We decided to let it go as we were happy with the cleaning that was our main reason for hiring them After a second session we started receiving cancellations and since last week we got an email stating that FS don't have cleaning services in our area. I asked for a refund of my yearly contribution as we couldn't benefit at all and their answer was you can still use your gardening service and I replied this is not the main reason why I hired you. I decided to cancel my next gardening service and asked them to cancel my account as we are very disappointed with the resolution to our query about getting back our yearly subscription, as we haven't benefited at all. FS is still calling, trying to convince us to stay for just gardening. I can't recommend this entity. Thanks We just got a call from FS customer service, and they have agreed to refund us the yearly subscription fee hence we have increased the star rates. Thanks

The Company are difficult to deal with and are not helpful. Customer Service,is unhelpful and lacking in logic and commonsense. Last week I requested an additional one off cleaning slot. It took several days to get a reply from Fantastic admin. Then there was no logical help. In the end I sorted the issue myself. Sanie is an excellent cleaner and we are happy with her work. However it is difficult to get messages to her since I am not at house when cleaner Sani is there.

Sangita is a great cleaner! She is punctual, polite and meticulous with her work….i just tell her wants needs to be done in the allocated time and she ensures that it gets done!