Gold Coast Family Car Rentals Reviews

Have used the company 5 times and each time they deliver what they promise plus more including this time taking us to the airport before their own bus was due to leave.We never feel anxious using this company as we have had some very poor experiences in the past with other companies. This company has a fair cost, good insurance, flexibility, and has always given us immediately back our bond payment. No wonder they have won so many awards whilst they also manage to donate to several charities.

Was very impressed with the service, Anne on reception helped every step of the way whilst organising my car rental and I found it to be such good value for a 2 week car hire compared to other hire cars.

We had an excellent car hire experience with Family Car Rentals. Darryl was so very helpful and went above and beyond to ensure we were looked after even for a last minute weekend booking. I am recommending to all family, friends, colleagues and even strangers! Thank you for making a special Mother’s Day weekend for us. Nat, Dan and the ratbags x 4.

Such Wonderful Friendly & Professional service! Was by luck only, came across FAMILY RENTALS via google. Phoned to make some enquiries, us requiring a van and an SUV Fir 8 Adults, baby seats for 4, 2 toddlers and 2 kids and was pleasantly surprised by the the friendly professional service I was given. All inclusive NO Excess full insurance the works at a fantastic price. Received wonderful service on arrival to the Gold Coast and on return CANNOT RECOMMEND FAMILY RENTAL HIGHLY ENOUGH 👍 Really great Friendly Team Service, Thankyou Deanna & Boris Atanasovski

Helpful, pleasant. Was good to deal with them.

I used them a few times now recommending my sister and my uncle and we each found them very fair in price and helpful in answering our questions and providing a pick up and drop off service going out of their way to help us.

We had a great experience with family car rentals. I called and booked one and could pick it up on the same day!! Annie even had it ready for me earlier than promised. They even picked us up from our apartment in which made collection very easy. We are just about to get on the transfer bus to get to the airport to start our journey home! Thanks for an enjoyable experience :)

Very happy with the service. The driver's to and from the airport were very friendly and made us feel very welcome. The owner and Annie in the office were lovely and made our holiday a very enjoyable experience. Highly recommend Family car rentals. Will definitely use them again on our next trip to the GC.

Worst service I have ever experienced. Booked what was supposed to be the cheapest car online (yes chose 2 as advised by the site) and received an email the next day telling me both cars not available. Offered me a cheaper car (yes they had a cheaper car) as if I had a choice!, I needed a car the next day at 8am. Long story short, both staff members argued with me about; had I really made a booking, that they hadn't received my response to their email etc etc So picked up the car, wasn't expecting much in quality but squeaky brakes? Yeah Nah. Another blooming issue returning it because how dare I not know that I had to return it full (mind you the needle is just below the F.) Another conversation with raised voices. Hmm, am I the customer? No I won't be using this service again, at the very least I expect a smile from someone who is taking my money.

Absolute pleasure to do business with. Was able to help us out with extending rental at drops notice. Thank you. Very fair conditions and best priced, nothing hidden.

Rented a car for 5 days for our family holiday on the Gold Coast. Pick up from the airport was on-time and driver was friendly. We booked a 2008 Mitsubishi Magna with 2 booster seats and a child seat. Expected the car not to be in perfect condition due to its age however this car had more hits Elvis and damage which was being held together by duct tape. On top of that the passenger side window didn't open and the air-bag light was on the whole time. Inside the car was relatively clean however the child seats were putrid. On returning the car I advised the owner (Darryl) that the front passenger side window didn't work which was not really convenient. Darryl proceeded to berate me for not telling them sooner rather reflecting on the fact that he or his staff should have ensured that everything was in working order prior to the care being rented out. Darryl was unable to let the matter rest and I had to ask him on several occasions to stop talking to me about the issue but he insisted on somehow making it my fault??? (I think he may have been a little confused as to who was actually the customer by this stage). Looking at the other poor reviews their seems to be a common theme. Give you a hint, it starts with D and ends in Y. As with the other poor reviews, I am positive this will be followed by a lengthy response by Darryl. If only he put the same time and effort into his customer service and considering the feedback provided by customers. You have been warned!

We were so pleased with this business, they very affordable the car was clean and mechanically great. The owners were so helpful came and picked us up and returned us to the airport. We never write reviews so this is a big recommendation. Well done to a small family business.

The whole experience with this company was smooth and easy. The staff seemed experienced, sensible and knowledgeable. Our holiday was made better using these guys rather than a larger company who messed up our order last time. When I called I spoke to a real person and she was as helpful as you could imagine. Highly recommend and will use again next time without a doubt.

This service was brilliant, it easily topped any other offers I found. I will, without a doubt, hire a car from here again and I have suggested this to my niece and her family who will be visiting shortly.

Very helpful drivers, Ritchie and Daryl were most polite and pofessional. Recommend to everyone.

Excellent service provided by the friendly staff. Truly an amazing option for car rental as they are helpful and make my trip to Gold Coast hassle free

Amazing service. We have used them many many times as have our family. Always very accomodating.

I have hired quite a few times and never had any issues. Good cars and good people..

Great service even with our very last minute booking. Car seats were installed for the kids to save the hassle of doing that at the airport. And the cost was lower than other rental companies. Would definitely use again and recommend!

Very happy with all aspects. The nicest people too! Will be back again and tell our friends.