Last reviewed over a year ago
Over a year ago
Have used the company 5 times and each time they deliver what they promise plus more including this time taking us to the airport before their own bus was due to leave.We never feel anxious using this... See more
Over a year ago
Was very impressed with the service, Anne on reception helped every step of the way whilst organising my car rental and I found it to be such good value for a 2 week car hire compared to other hire ca... See more
Over a year ago
We had an excellent car hire experience with Family Car Rentals. Darryl was so very helpful and went above and beyond to ensure we were looked after even for a last minute weekend booking. I am recomm... See more
Over a year ago
Such Wonderful Friendly & Professional service! Was by luck only, came across FAMILY RENTALS via google. Phoned to make some enquiries, us requiring a van and an SUV Fir 8 Adults, baby seats for 4, 2... See more
We have been hiring a car yearly for the past 17yrs with no problems whatsoever . Collecting & returning the vehicle works perfectly. I would not hesitate recommend them to any prospective hirer.
So easy and simple to hire a car! Excellent rates, no hidden insurance costs, no huge deposits required. Will hire through them every time and recommend them to friends and family!
Amazing customer service and extremely accommodating. Will be using them every time I visit qld for work or pleasure
I found the company very good to deal with, they responded to my inquiries promptly and all their instructions etc were very clear. They were good value for money - particularly for a person wanting full cover such that no insurance excess would apply. They delivered as they had promised and their advertising and pricing was transparent ie not at all misleading as many other rental companies' advertising is as regards $X per day hire. The older car we hired had a few minor issues and when we reported them as we returned the vehicle the company said that they were aware of some of those (including a fuel gauge which read 'Empty' at odd times) and I thought that they should have advised us at vehicle pickup time to avoid any concern or uncertainty while we were travelling.
Great Service from the start, easy communication and all information provided via email, very friendly staff and value for money as we had searched other car rentals.
Excellent service. AAA+
Super supportive when we had a flat battery.
Your service was great with no hassles and transport to the airport on departure was excellent. Your staff were friendly and helpful. It was a fine experience with your car rental service thankyou
Always a pleasure dealing with them.
great value cars
Have used them many times for a number years. Always a good experience.
Great prices, easy booking, convenient pickup and drop off. I have been using Gold Coast Family Car Rentals for around 3 years now and have not been disappointed.
Fantastic service with reliable cars, I wouldn’t hire a car from anyone else & I love they provide a door to door service.
Renting from Goldcoast Family Car Rental is like renting from family. When we arrive at the airport, we are met by a friendly person who is always on time. We only rent once per year but they always remember us as if we were there all the time. They are warm, friendly and welcoming. Our rental car is always ready when we get there and it is clean. The rental prices are the best. I can't imagine renting any where else.
Always great service and great value.
A very good service, willing to gratefully recommend to all and sundry for the service, the car(s) but above all the personal care and advice afforded to us in the past 5 years and present. Bob Freese Congratulations and all the best for the future and business.
I am so happy I found this place on the internet before I left for my trip to the coast...the service was friendly and helpful..defiantly recommended and I will be hiring a car from here when I return In the future...thank you so very much.
Great service. Vehicle met our expectations. Would highly recommend.
Travelled with family to Gold Coast. Leased older Kia carnival. Car was waiting for us conveniently at the airport, price was great, car did the job and drop off was quick and easy.
Extremely friendly, honest and helpful family-owned business. And they were the only rental car company on Gold Coast that had a vehicle with surf racks! I highly recommend their business.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Gold Coast Family Car Rentals specializes in providing affordable car rental services in the Gold Coast and Sydney regions of Australia. The company has established itself as a reliable choice for families and travelers seeking value-driven car hire options. With a commitment to customer satisfaction, Gold Coast Family Car Rentals offers a diverse fleet of well-maintained vehicles suitable for various needs, ensuring a seamless rental experience. Targeting families and vacationers, the company focuses on delivering fair rental terms and excellent service standards. Since its inception in 2001, it has aimed to set benchmarks in the car rental industry, making it an ideal option for those looking to explore the stunning landscapes of Queensland and beyond. Customers can easily obtain quotes and make bookings through their user-friendly website, www.familycarrentals.com.au.
Gold Coast Family Car Rentals receives overwhelmingly positive feedback, with many reviewers praising the friendly and professional service. Customers highlight the helpfulness of staff members like Darryl and Anne, who go above and beyond to ensure a smooth rental experience, including accommodating last-minute bookings and providing timely airport transfers. The vehicles are noted for their cleanliness and reliability, contributing to a hassle-free holiday for many families. However, a small number of critical reviews express dissatisfaction with service issues, including unexpected changes to bookings and pricing concerns. Despite these isolated complaints, the majority of customers feel that the value and quality of service far outweigh any negatives.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
