Gold Coast Family Car Rentals
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Pay the extra money and go with one of the major car rental companies.
Rented a car for 5 days for our family holiday on the Gold Coast. Pick up from the airport was on-time and driver was friendly. We booked a 2008 Mitsubishi Magna with 2 booster seats and a child seat. Expected the car not to be in perfect condition due to its age however this car had more hits Elvis and damage which was being held together by duct tape. On top of that the passenger side window didn't open and the air-bag light was on the whole time. Inside the car was relatively clean however the child seats were putrid. On returning the car I advised the owner (Darryl) that the front passenger side window didn't work which was not really convenient. Darryl proceeded to berate me for not telling them sooner rather reflecting on the fact that he or his staff should have ensured that everything was in working order prior to the care being rented out. Darryl was unable to let the matter rest and I had to ask him on several occasions to stop talking to me about the issue but he insisted on somehow making it my fault??? (I think he may have been a little confused as to who was actually the customer by this stage). Looking at the other poor reviews their seems to be a common theme. Give you a hint, it starts with D and ends in Y. As with the other poor reviews, I am positive this will be followed by a lengthy response by Darryl. If only he put the same time and effort into his customer service and considering the feedback provided by customers. You have been warned!