Professional and friendly service
Professional and friendly service. I have used their car rentals a few times now and I’ve never had an issue. The return shuttle service to the airport was handy too. Highly recommend.

Last reviewed over a year ago
Over a year ago
Have used the company 5 times and each time they deliver what they promise plus more including this time taking us to the airport before their own bus was due to leave.We never feel anxious using this... See more
Over a year ago
Was very impressed with the service, Anne on reception helped every step of the way whilst organising my car rental and I found it to be such good value for a 2 week car hire compared to other hire ca... See more
Over a year ago
We had an excellent car hire experience with Family Car Rentals. Darryl was so very helpful and went above and beyond to ensure we were looked after even for a last minute weekend booking. I am recomm... See more
Over a year ago
Such Wonderful Friendly & Professional service! Was by luck only, came across FAMILY RENTALS via google. Phoned to make some enquiries, us requiring a van and an SUV Fir 8 Adults, baby seats for 4, 2... See more
Professional and friendly service. I have used their car rentals a few times now and I’ve never had an issue. The return shuttle service to the airport was handy too. Highly recommend.
Excellent service and great prices! Would use again.
Always love hiring from Gold Coast Family. Not only are they very reasonably priced the service is amazing. Would defiantly recommend to anyone as a family or travelling alone
Very professional. I really happy about the car and services
Best car hire on the coast (or in Australia for that matter). Whenever I go to the gold coast, I always book in with this mob. I spent ages (probably too long) pricing everyone on the coast and these mob are the best value by far - especially when you factor in insurance. This is because they go for tighter margins on a higher volume. That means you get a good car cheaper. All the cars have always been reliable and tidy and the friendly team put a big focus on good old fashioned customer focused service. No hesitation recommending this mob for all your car hiring needs.
Have booked through this company many times now and just keep going back.
We used Gold Coast Family Car Rentals on a recent trip to Burleigh Heads they were fantastic. Picked us up from the airport all 8 of us, including 3 children that required car seats. They were prompt, friendly and extremely well priced. Would recommend to anyone. We will be using this company again. Thank you
We have used Gold Coast Family Car Rentals regularly since 2004, more recently about 4 times each year to visit Patricia’s mother in a local nursing home. When we originally compared rental company value, service etc. they were our preferred choice and have remained so over the years. It is so easy to arrange our rental car via phone. When we ring them, they remember the flights we use for arrival and departure and are always at the airport to pick us up and take us back to it for our return flights. The cars are always clean, well presented and completely reliable and our preferred size is always available. Darryl, Grant, family and staff have become like a second family away from home and we would naturally recommend them with a 100% satisfaction rating.
We have used this company for over 10years .From the phone reservation to the pick up and drop of at the Airport has always been easy to do. We would highly recommend GOLD COAST FAMILY CAR RENTALS .The staff have always helpful and friendly .So anyone not sure about rental cars just give these guys a try you wont be disappointed. Marie and Kelvin Christchurch New Zealand
Every time we need a car we are dealt with in extremely warm and courteous manner and our requirements are fulfilled.The family and staff are always ready to help us enjoy our trip up North and make sure they are always there to pick us up from the airport and return us on time on day of departure.Very reliable.
I use Gold Coast Family Car Rentals every time I go to the Gold Coast. They pick me up from the airport and take me back to their office to collect my car. Every car that I have had has been very clean and reliable and things like the location of the fuel intake and mirror adjusters have been pointed out to me. When I return the car, they take me back to the airport. On a couple of occasions I have arrived after hours and they have taken the car to the airport for me to pick up. I had an accident on one occasion, they were very understanding and made me feel relaxed. The staff are really very friendly and I feel that I have become one of the "family". If you want to get the best value and the best service and be treated as a person, not a number, then these guys are the real deal
Have rented from gold coast family car rentals twice now and will again the next time we holiday on the gold coast. Very nice people to deal with. Never had a problem with the cars. The prices are great.
Gold Coast Family Car Rentals offer exceptional service. Their staff are friendly and helpful. Over several years we have rented various cars from this firm and, without exception, all these cars have been clean and reliable.
Rented cars from Gold Coast Family Car Rentals now for the past few years always been helpful , friendly and well priced , a bonus they they pick you up from the airport and drop off, can not fault them, will use them on our next family holiday to the GC, keep up the good work.
I have found the service great and staff very helpful. It works very well being picked up and dropped of at the airport. I have never had any issues with the hired cars.
Best Place to hire a car. Always have the best deals, and the staff are just so lovely and nice. Always willing to help, just one of the best Care Hires places to go to.
The people are always friendly. The car will be where they say it will be and the instructions are easy to follow. The vehicles are always clean and reliable. The return of the car is made easy and the airport transfer is timely and efficient. Most of all, all of the staff are just so nice and helpful.
We have used Gold Coast Family Car Rentals for more than ten years and have always been happy with the service. Excellent value for money, great cars and a great family to deal with. We will always use this family run business. We have at times been upgraded to a better car without extra cost. We highly recommend this car rental business.
These guys are great. Friendly, prompt, cheap and they even throw in other beach holiday stuff you might need like boogie boards or a bucket and spade. The cars aren't the newest models so you don't feel uncomfortable letting your kids in there! Car seats are no problem either. Highly recommend.
I have been using Gold coast rentals for many years, their service is Excellent.Nice people work there.
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Gold Coast Family Car Rentals specializes in providing affordable car rental services in the Gold Coast and Sydney regions of Australia. The company has established itself as a reliable choice for families and travelers seeking value-driven car hire options. With a commitment to customer satisfaction, Gold Coast Family Car Rentals offers a diverse fleet of well-maintained vehicles suitable for various needs, ensuring a seamless rental experience. Targeting families and vacationers, the company focuses on delivering fair rental terms and excellent service standards. Since its inception in 2001, it has aimed to set benchmarks in the car rental industry, making it an ideal option for those looking to explore the stunning landscapes of Queensland and beyond. Customers can easily obtain quotes and make bookings through their user-friendly website, www.familycarrentals.com.au.
Gold Coast Family Car Rentals receives overwhelmingly positive feedback, with many reviewers praising the friendly and professional service. Customers highlight the helpfulness of staff members like Darryl and Anne, who go above and beyond to ensure a smooth rental experience, including accommodating last-minute bookings and providing timely airport transfers. The vehicles are noted for their cleanliness and reliability, contributing to a hassle-free holiday for many families. However, a small number of critical reviews express dissatisfaction with service issues, including unexpected changes to bookings and pricing concerns. Despite these isolated complaints, the majority of customers feel that the value and quality of service far outweigh any negatives.
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