EYG Home Improvements

All windows fitted same day and site left clean and tidy. A couple of minor adjustments required soon after installation but dealt with promptly.

After a lot of messing around and reorganising I finally got a instalation day and then the trouble started. The instalation team who turned up wear unprofessional / rude and spoke to me and my family like dogs. Telling use to move out of the way in a aggressive manner. The product is of OK quality but the finishing off is horrendous and trying to get in touch with someone at the office is like terrible. Would not recommend using them and I 100% will not be. A bunch of cowboys

Excellent, service second to none fitters were brilliant, no stress and always funny to be around,hope that you look after them.

good job time span too long lack of communication on returned calls

Workmen came on time. Worked quietly,left rooms clear & tidy. Took all rubbish away.

Been loyal customers for years, almost all windows and some french windows, now replaced.. This was an installation of four separate replacement windows of which three were small. The replacement of three misted panels was also tp be completed. EYG Arrived promptly,worked hard, and all new windows and replacement units were efficiently installed and old removed. Slightly disappointed in that smallest window has a much larger frame to glass ratio than the single pane that it replaced. Also some vacuum cleaning required for debris. Somewhat resigned to the issues of very old pebbledash suffering .

Very efficient windows look great

Shocking company. Epitome of everything that is bad about double glazing companies and the like. Be warned they will harass you forever and a day, you will live to regret ever dealing with them. You will be forced to register your number with theTelephone Preference Service (TPS) but do not be suprised that EYG do not follow the law, they break all GDPR rules. You need to block them to get rid of them. They are like leeches.

Absolutely zero customer service skills. Very quick to take our money yet still waiting for the work to be completed. Great lads that came to fit but the office staff are a disgrace. Will not recommend EYG to anyone.

First week of a new conservatory build. These first builders, Dave and John have been excellent, came on time each day, worked very hard and have finished the base all bar the concrete flooring in four and a half days. (One afternoon it poured down so no work was possible). Amazingly cleared up every evening and have been really friendly and efficient. The planning phases went well and we were kept informed of waiting times all the way through. We were given a start date 2 months ago and low and behold they turned up on time having organised delivery of building supplies and skips beforehand. Let’s hope the next phase goes as well!

Took 7 months when told at point of sale it would be 2-3, left with scrapes in my wallpaper as it was one man having to do all the work and carrying the doors solo. Already had them back to re seal one door. French door left with damaged plaster and 40 cm crack, covered up with the white door sealant to hide it. A long wait for a poor job, be careful when you sign the dotted line, there is no cancelling. Edit - it’s been a couple of weeks now and I’ve had no reply to any contact to EYG to fix the issues, so much for a 10 year warranty.

Took 4 attempts to fit over 7 months from placing order Wood not use again Martin Foster

I would never use or recommend EYG to anyone, granted this is from almost 3 yrs ago now, i have only now calmed down enough to leave a review, everything started positive, salesman was quick to make an appointment and "create" our drawing as to what "we" wanted, quite excited to be getting a conservatory made to our requirements... and that is where the good stuff ends..... Builder who set the foundation of not just the conservatory but our expectation, he was awful.. walls not straight had to be told on more than one occasion the wall was leaning!! then came the fun part, was told we could not have the roof we wanted? so had to settle for "there" version of a roof the decision was made before we were even consulted as the drawing that was emailed to me stated "go with this design" so really did not matter what i said or wanted. fitters came and were amazed at how such a poor job had been done with the brickwork, and to quote, "don't think we have ever had to use so many packing pieces to level a window before, was almost 2inches out. walls not pointed, the bricks on the inside were meant to be left bare which is what we wanted, oh no, because of the appalling work by the brickie it had to be covered up, even the plasterer was embarrassed by it and did a good job covering up the mess, i told the salesman and even showed the salesman what light fittings i intended to use and it was agreed these would "fit" intot he roof space, again that was another lie told, instead a box had to be created up at the top to fit said light fittings and even then it was a squeeze had to remove some of the insulation to accommodate the lights, in essence we got what looks like a nice conservatory to visitors, but I know what lies beneath and would never ever recommend this company to family or friends..

All my windows and back door have been replaced over many years by EYG and this week they have replaced Facias & Sofitts. They have always been very professional with any work carried out from their sales team, surveyor and fitters. Quality of materials is always of high standard too. After sales service is excellent, they always return to fix any little niggles I may have no matter how small.All I have to replace now is my front door. Highly recommend

Very poor customer service. Poor communication. Dates changed more often than necessary. Took a very long time to complete the job. Very quick to ask for payment before completion. Workmanship was good. Product was very good.

This was my first purchase from EYG, a choice decided on from the reviews by others. From the beginning, considering my choice of door and the extras I wanted fitted, the waiting time due to COVID, and warranty on the goods purchased, was explained in depth but translated in an understandable way by my advisor. On installation day, the installers arrived early in the morning (app 9am) which I appreciated. They were friendly in a professional manner, extremely efficient installing the door, cleaned up after themselves on completion of the job, and explained the mechanisms of the door in layman’s terms. Overall, an excellent service that I would highly recommend to others considering purchasing from EYG!

Fitters arrived on time and were very friendly and did the work cleanly and proficiently. Very pleased with the work.would recommend them to anyone who needs new windows

Review of installation of bi-fold doors by EYG Technicians Mark and Damien…… These two guys are obviously very experienced and professional at what they do. They worked in an extremely neat, tidy and methodical way, resulting in the old conservatory doors being removed and the new bi-fold doors installed in a little over half a day. They took real pride in their work and left everything totally neat and tidy with zero damage to any of the interior decoration in that part of the house. On top of that, they were both friendly and happy to keep me informed about the job as it progressed. They are excellent ambassadors for the company they work for (EYG ) and we really appreciate the first class job they have done

Although there was a delay in production, we were kept fully appraised and the Guys were great!

The work was done on time the new roof looks good and the workforce were excellent.