eXtra Stores Reviews

Best of the Worst Ever Boor customer service , I bough washing machine with additional warranty , since they install it Didn't work with Multi Errors , they refuse to take it back & Customer care assign maintenance appointment after 3 weeks !! I will raise a formal complaint with Ministry of Commerce in order to refund $$. Bad Experience at All. very disappointed.

Poor service, sales team that doesn't know their job, poor customer service, unannounced extra prices + they wont give you invoice for any extra hidden fees.

Excellent Service Quick Delivery Overall good

I have purchased Samsung Galaxy A52S mobile phone online from extra.com and i got a color defective screen phone. I went to extra showroom for return/exchange. Guys there were rude, abusive and forced me to wait for 3 hours and said we could not exchange or return the phone. Extra company is delivering hardware defective phones online and not doing exchange/return. I had bad experience with extra return online office in rakah showroom. I am left with new phone with hardware issue. I request everybody in saudi arabia not to purchase anything from extra.com online. they supply defective material online and will not accept return or exchange.

Terrible customer service. We bought an airconditioner from extra-which was under supplier warranty. Extra gave us numbers of the service who are not redponding. Even we had the warrant , we waited 2 weeks and had to pay from our pocket for the compressor. Xcite store is great in these terms. Never ever buy from extra their customer service is the worst.

The worst service, rude and arrogant staff, first they screw up the pre order mobile, the close the complaint without any consent, after a bad review finally called me and offered a gift coupon, now comes the worst experience, dealt with a extremely rude, arrogant person who misbehaved, at the end better not to deal with such stores, better to take our business to other stores

Don't buy any Mobil or electronic items here, bad customer care and don't expect the service team helps you. I recently purchased laptop, returned due to some technical issue (Which technician refused) within 7 days with lose of SR 400/- (Actual cost of laptop SR1449/-). " Details": The technical problem we faced is that, the screen get blurred with noise after 50-60 minutes of working, so i called customer care they replied to visit the nearest Xtra, I visited at around 10kms from my workplace by sparing the time during morning hours, the customer care said please come after 4pm, so that you can find the technician. I visited again, at 4pm, then i manage to meet him at around 4.45 pm, then he replied that, nothing is wrong with this laptop!! just by visual inspection, i try to convenience him but he refused, then as a frustrated customer, asked the customer care team to take it back, they very easily said OK, no problem, but read the signage about the return items within 07 days... At last I received the refund with this 25% LOSS... Please buy from them after thinking many times.. "

bad service, incorrect delivery dates and very poor customer service

The purpose of Pre-order is to receive it on time. Extra Stores took the money saying it will be delivered on 13th Nov, and after placing the order, they removed the delivery date. After contacting them when you did not receive the item on the promised date, they do not care. If you were incompetent, you should not have took the Pre-order, I could have done with a different vendor. But you took the money and did not deliver on the date promised. And your customer service is worse than despicable. You are not providing any update on the pre-order - which means you stole the money.

إعطاء العميل 7 ايام ضمان إصلاح لديكم وبعد ذلك الذهاب إلى دكاااااان الوكبل للاصلاح في نظري ظلم واجحاف و مهزلة . نحن نعلم من متاجر مثلكم حول العالم ان البائع يصلح ويسترد البضاعة لمدة قد تصل إلى سنه واكثر . حسبنا الله عليكم وعلى الوكيل.

Bad customer service

poor customer service

It is a really bad website, I ordered a TV and then ended up cancelling the order due to delay of delivery; two weeks later I got an email that the order has been delivered! I did not collect it and no one was at home that day. I tried to call them but with no luck and they have no email address. I texted them on Twitter, but they don't respond to direct messages, they only answer Tweets and say "please send us your contact details on DM, and we will be in touch soon" but guess what they don't answer your message and they don't call you. I lost the money I paid on the TV, however I reported them to the local ministry of commerce and I trust the ministry will take action.