Express Water

4.169582772543742 out of 5 stars
4.2
Great743 reviews

TrustScore

4.2
4.169582772543742 out of 5 stars
Great
5 out of 5 stars
527
4 out of 5 stars
53
3 out of 5 stars
33
2 out of 5 stars
22
1 out of 5 stars
108
743 reviews in total

Review summary

Express Water receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
4 out of 5 stars
4/5

I was really happy with the ordering…

I was really happy with the ordering process. I received the water filters in good condition. Unfortunately the O-rings ...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

As described!

The tankless RO system was exactly as described. Simple installation and wonderful water.

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0
🔥 High engagement
POPULAR
4 out of 5 stars
4/5

All in all a pretty good experience

I have a 5 stage RO system. Went together pretty well. Had to have company sent updated plumbing diagram as I had to u...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Quality products

Quality products! Always get products within a reasonable time period.

0
0
🔥 High engagement

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Filter by rating:
ricky
ricky
1 reviews
over 1 year ago
5 out of 5 stars

Ordering is easy with pretty quick…

Ordering is easy with pretty quick delivery time and always what I ordered.

Helpful?
over 1 year ago
5 out of 5 stars

Alana was very helpful

Alana was very helpful today. Thank you so much for your great customer service.

Helpful?
Steven
Steven
1 reviews
over 1 year ago
5 out of 5 stars

Good tasting water

Easy to order, arrived on time.

Helpful?
A. R. B.
A. R. B.
1 reviews
almost 2 years ago
1 out of 5 stars

Terrible customer service and very argumentative...

Called in to ask a simple question and received attitude and a very argumentative person on the phone. This person was unable to answer a very simple question about 20" filters and became defensive immediately when questioned about their response. Buyer beware as this is absolutely terrible customer service!

Helpful?
almost 2 years ago
1 out of 5 stars

Buyer Beware - Returns NOT Free

Buyer beware: unlike MOST companies, Express Water does not cover shipping costs if you need to return the product. So here I am blowing $100 on this stupid filter that won’t work for our home. What a huge waste.

Helpful?
Sharon
Sharon
1 reviews
almost 2 years ago
5 out of 5 stars

Great customer service!

Great customer service! Expedient shipping! Thanks!

Helpful?
almost 2 years ago
5 out of 5 stars

My order was filled and completed with…

My order was filled and completed with no issuses. The sale person knew what system I have and what parts I was looking for. Great!

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almost 2 years ago
5 out of 5 stars

One of the best customer service and…

One of the best customer service and excellent RO water

Helpful?
almost 2 years ago
5 out of 5 stars

My customer service agent understood my…

My customer service agent understood my needs. I got everything I needed.

Helpful?
almost 2 years ago
4 out of 5 stars

Didn't have to wait to long for…

Didn't have to wait to long for delivery, product showed up on time.

Helpful?
Bill
Bill
1 reviews
almost 2 years ago
5 out of 5 stars

I just bought my third system from Express and love it!

I have bought several RO systems from Express over the years. As we moved to a new house, we wanted to clean up the incoming water. So after looking around at other brands, and as I know the quality of Express to be superb, I bought their system. When it arrived, I was blown away by the weight and quality of the design and build. After hooking it up (which I did myself), it seems to be doing its job. I feel that I made an excellent choice and saved lots of money and I expect to change the filters as needed. I highly recommend their products!

Helpful?
Jean Dialoiso
Jean Dialoiso
1 reviews
almost 2 years ago
5 out of 5 stars

Not difficult

Not difficult. Highly recommend

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Joe Karbo
Joe Karbo
1 reviews
almost 2 years ago
5 out of 5 stars

How simple it was to put it together

How simple it was to put it together

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Cheryl
Cheryl
1 reviews
almost 2 years ago
5 out of 5 stars

HIGHLY recommended!!!

I have been struggling with well water for the past couple years. The heavy metals system is what I purchased. I am VERY pleased with the quality of my water after installation. I can not say enough good things about water express system. HIGHLY recommend. No more buying water ever again! If I could give 6,7,8 stars, that wouldn't be good enough! Thank you, Cheryl

Helpful?
John Dunbar
John Dunbar
1 reviews
almost 2 years ago
5 out of 5 stars

These guys were great with me

These guys were great with me! I was kind of cranky -pants about a part they sent me and they were great all the way through the process - went WAY beyond what they needed to. Turns out I was completely wrong - and they were STILL GREAT!

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Daniel P
Daniel P
1 reviews
almost 2 years ago
5 out of 5 stars

la entrega fue rapida y las…

la entrega fue rapida y las instrucciones claras

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Kerry Gern
Kerry Gern
1 reviews
almost 2 years ago
3 out of 5 stars

Your products are excellent service has a lot to be desired.

Your products are excellent. Price and delivery were also excellent. Needed to find the order of placement. No info included or that I could find on website. Called left message to call b k and my question. Never heard back. The call was place during open hours! Had to ask a competitor to get the answer.

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JOHN S
JOHN S
1 reviews
almost 2 years ago
5 out of 5 stars

Service

Good service with a good product

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Pawel Kanski
Pawel Kanski
1 reviews
almost 2 years ago
3 out of 5 stars

I like products but I have problems…

I like products but I have problems installing and can't get answers

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jacob wall
jacob wall
1 reviews
almost 2 years ago
5 out of 5 stars

great seller

great seller reccomended

Helpful?

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