EWT Water Reviews

Had issue with getting appointment for yearly service for water meter. Spoke to Abbey, she fixed appointment and called me back which I was very please about. Thanks

Hi I got through to Abbie and while she couldn't resolve the issue then she promised to get back to me ASAP. True to her word she rang me within 20 min and solved the issue. It's super quick. Thank you Abbie.

Service guy was really good 👍 and customer service was excellent too

Hi I got through to Abbie and while she couldn't resolve the issue then she promised to get back to me the next day. True to her word she rang me the following day and solved the issue. Thank you Abbie.

I spoke with Andrew who guided me on downloading the app and he updated my contact details. He also gave me information on booking a service. Thank you Andrew!

Leon called out to service my EWT system, arrived at the specified time was very friendly and most helpful - explained everything to me. Highly recommend him. Spoke with Abbie to pay foe the service and she was extremely efficient and helpful for the duration of the call. Fantastic service from both employees.

Abbie was very helpful assisting me today with my query. Very happy with the solution she offered me. Thanks a million.

Called EWT to service water softener. Spoke with Andrew who was so helpful in arranging this and letting me know the cost in advance. First time dealing with the Company and so far impressed. Thanks Ann

Abbie was great, she helped me to change my appointment date. She said she’d call me back and she did. Excellent customer service

Do not go near this company. Booked a service and PAID for it 3 weeks later still nothing only sorry txts and email's Don't put any trust in them .

I was having difficulty with app and one of your customer sales executive Mr.Andrew was very helpful.Really appreciate it.

I'm so impressed with the service that EWT provided. The engineer had a 4 hour time slot, but actually arrived 15 minutes beforehand. The standard of his work can only be described as impeccable. The softener, which is situated outside was serviced, refilled with salt, cleaned and the timeclock reset and 10 bags of salt moved from his van to my garage in record time. Thanks Atilla, great job!! Highly recommend EWT.

Happy with the service. Engineer visit was live on the app. Very knowledgeable and courteous engineer. EWT has always been contactable via phone.

EWT Water Softener service is good and cheaper also. We recommend EWT Water softener and water purifier.

Poor Customer Service

This operation is arrogant, irresponsible and absconds from liability for problems and costs arising from failure of components of their product that they know to have issues. Prolific and pompous verbiage is an indication that we are dealing with a business that has no sense of reality: ‘The perfect experience everytime’ or ‘5 * engineer’ and as provided by EWT to Trustpilot ‘our mission “to deliver the perfect customer experience every time to any customer on Earth”. What does this mean? It's simple. We're a company that obsesses over customers. Our actions, goals, projects, programs and inventions begin and end with the customer at the forefront of our minds.” Just where in what deluded universe does such utter rubbish come from? Eventually booked an annual service (web booking has bugs!) and after a string of egotistical SMS messages got the service done. 10 minutes after the engineer departs we have yellow sludge and granules gushing out the taps then all the toilets and taps blocked solid. Phoned the ‘exceptional customer service’ team and got a person who would not discuss the issue and said to call a plumber then he cut the call. To paraphrase the following two weeks shows just what EWT means by “to deliver the perfect customer experience every time to any customer on Earth”. Do not waste your time sending an e-mail, they are not responded to. Multiple calls to the customer services team who ‘obsesses over customers’ resulted in more calls being cut off on their side, one individual in particular continued to obstruct the process and not book a service call. The other person we spoke to did after several calls get hold of dispatch to book an engineer but wait two weeks. Any suggestions that EWT accept liability to cover costs of repairs to get the blocked plumbing working properly are rejected outright. This business absconds from their responsibility, full stop!!! The root cause is the filter between the silicon and cycling water fails and releases silicon into the system. EWT maintain chlorine in water that causes the problem, too bad about the blocked taps, inconvenience, etc. that is the customers problem. Consulted our trusted plumber and he responded that this sounds like a fault with the EWT as chlorine does not affect other components in a household environment in this way. The engineer eventually arrived to replace the filter and confirmed that this is a known issue. The solution is to replace the existing silicon and filter with improved components. We also ended up with the kitchen and scullery being flooded by your ‘5 * engineer’ and the floor is now covered with silicon beads. Thanks! To give credit, the engineer did get a bucket and shifted a lot of the water. So EWT, given that you know that this is a point of failure why are you taking a responsible, common sense approach to replace unreliable filters with the improved version as a matter of course during the service? The fact that you know this is a point of potential failure and are not taking appropriate steps raises obvious doubts as to your credibility, integrity and responsibility. This also scuppers your assertions that you are not liable for compensating your customers for repairing damage arising from this filter failure. So much for your ‘actions, goals, projects, programs and inventions begin and end with the customer at the forefront of our minds.’ It is clear from this experience and many other postings on Trustpilot that EWT is not what they purport to be.

Andrew was really helpful and understanding. Thank you for your support

Andrew did well to resolve my problem. Keep it up Prince-Isaac

I had a problem with my water softener which was very quickly and efficiently sorted out by Nauris the engineer who called to rectify. Thanks to Abbie for arranging.

Andrew was very helpful and understood my issue and provided me few options on how to resolve it. Very helpful chap