Eurocell plc is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you and please pass on my thanks...it was around 11.30 on Thursday the 10th...thank you.
Ordered some trim for a job, got order confirmation and took money but no goods. Emailed them twice to ask when being delivered and ignored both times. Seen reviews on here stating they are professional but in my case totally ignorant and unprofessional, would not use again.
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way things have dealt with enquiries and stock levels. Thanks
Great website with easy to navigate pages. The items I require were available for immediate shipping which was free of charge. Great service Eurocell.
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eurocell.co.uk1,000 total • Write a review
Good store and good staff. Great back up service.
Date of experience: June 30, 2025
I took a customer in and placed a significant order for one job. Listen and excepted there suggestions on adhesive. Even as they joked about people using silicone instead of their recommended products. Used the product as recommended only for everything to fall off days later. I then returned to the outlet and complained . “ well it’s not the adhesive I would use “ was the response, “ but I won’t do everything about it, as they sold you an adhesive “. When I pointed out that it was now going to take me half a day to remove everything and re-glue it. Nothing, except he agreed that it would take me about that time to fix the problem. So in short customer advice poor. Customer service even worse.
Date of experience: June 30, 2025
Helpful staff, and quick delivery times. Vast choice of materials and competitive prices.
Date of experience: June 30, 2025
Every thing I want was there
Date of experience: June 30, 2025
Great variety of uPVC ware and the prices are very good also the staff are helpful and polite.
Date of experience: June 30, 2025
I think Eurocell is very good because they have a good range of products and can deliver quickly
Date of experience: June 30, 2025
