Eurocell plc is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you and please pass on my thanks...it was around 11.30 on Thursday the 10th...thank you.
Ordered some trim for a job, got order confirmation and took money but no goods. Emailed them twice to ask when being delivered and ignored both times. Seen reviews on here stating they are professional but in my case totally ignorant and unprofessional, would not use again.
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way things have dealt with enquiries and stock levels. Thanks
Great website with easy to navigate pages. The items I require were available for immediate shipping which was free of charge. Great service Eurocell.
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eurocell.co.uk1,000 total • Write a review
It is always easy to order the items you require and they are especially helpful with delivery and dates required.
Date of experience: May 28, 2025
Excellent products at a good price, friendly staff.
Date of experience: May 27, 2025
I placed my order on bank holiday monday afternoon, and Tuesday morning it was at my front door, now that was excellent service and the driver was a nice fella.
Date of experience: May 27, 2025
Good service wry easy to find the items
Date of experience: May 27, 2025
Staff were very helpful, finding the correct product for me.
Date of experience: May 27, 2025
US
27/05/2025 @10am. Went online and ordered the items I required of what was in stock. Then drove to my local store to collect those items to be badly greeted by the chap at the counter. Didn’t say hello to me, I explained I was here to collect an online order, he then huffs and tells me the system is sh*t and it doesn’t work with online store. I told him the name on the order and what I ordered, eventually he finds it and then asks why I ordered a certain item as it’s not in stock, I replied saying I just went off the online stock quantities for your store. I said change we change it for one you do have in stock, he then tells me no because you ordered it online, someone else then comes to the counter and says actually yes we can change it no problem. He was extremely impolite, unhelpful and felt like he wanted me to just leave. It was some of the worse customer service I’ve experienced in a while and I will never be using this company again for that reason.
Date of experience: May 27, 2025
