Eurocell plc is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you and please pass on my thanks...it was around 11.30 on Thursday the 10th...thank you.
Ordered some trim for a job, got order confirmation and took money but no goods. Emailed them twice to ask when being delivered and ignored both times. Seen reviews on here stating they are professional but in my case totally ignorant and unprofessional, would not use again.
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way things have dealt with enquiries and stock levels. Thanks
Great website with easy to navigate pages. The items I require were available for immediate shipping which was free of charge. Great service Eurocell.
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From start to finish, my experience with Eurocell has been nothing short of outstanding. Their dedication to professionalism and customer service is truly exceptional. Every interaction with their teams was seamless, and their approachable nature made the entire process effortless. No request was ever too much—whether I needed modifications or additional advice, Eurocell accommodated every request with expertise and genuine care. Their insightful recommendations ensured that I received the best possible outcome, making the experience even more rewarding. The sales team demonstrated remarkable communication skills, ensuring clarity and efficiency at every step. The grounds team, and especially the installers, showcased flawless knowledge and craftsmanship, taking great care to enhance the garden room with bespoke alterations. Their helpfulness and valuable tips made all the difference, and I am incredibly grateful for their dedication. A special mention to Matt, whose extensive knowledge and high level of expertise left a lasting impression—his attention to detail and skill truly elevated the final result. I will most definitely be using Eurocell again for future projects, and I simply cannot recommend them highly enough. A company that excels in every aspect!
Date of experience: June 4, 2025
Started well from order and supply of windows from Kettering. 3 panes of glass scratched. Contacted numerous times with images via email. Phone calls reported to head office still no further. Don't recommend (12th may sent the images on going as of 3rd June)
Date of experience: June 3, 2025
Sales representative Robin is excellent. Product seems very good too. Easy to interact with and not pushy.
Date of experience: June 3, 2025
I placed an order. I had heard nothing so after 2 weeks I phoned for an update only to be told my order wasn't prepared yet as there was a problem with a machine. I was told I would get a date within a week. 10 days later with no communication I had an email.saying I was getting a refund. No reason, no apology and I hadn't asked for a refund as I wanted the insulation. Appalling service I do not recommend to anyone. Manners and curtesy cost nothing and go a long way. 4th June I had a reply saying that the Regional office would look into this. I will await a response, possibly an apology. I will keep you all updated on if their communication and manners improve!
Date of experience: June 3, 2025
Easy to order online and very friendly staff when I collected the items.
Date of experience: June 3, 2025
Haven’t had my delivery and no reply to my emails. Last time I order on line as no response from Eurocell
Date of experience: June 3, 2025
In stock and ready for collection in double-quick time. Thanks guys!
Date of experience: June 2, 2025
The items arrived from Eurocell the next day well impressed.
Date of experience: June 2, 2025
