Eurocell plc is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
I was in your Huddersfield store on the 10th of July, i was so happy with the service,I don't know the name of the man who served me but he was so friendly and helpful ,I just want to say thank you and please pass on my thanks...it was around 11.30 on Thursday the 10th...thank you.
Ordered some trim for a job, got order confirmation and took money but no goods. Emailed them twice to ask when being delivered and ignored both times. Seen reviews on here stating they are professional but in my case totally ignorant and unprofessional, would not use again.
I’ve traded with eurocell for many years and my local branch has a new manager and two new counter staff. They have improved the service level massively. Wendy has really impressed me with the way things have dealt with enquiries and stock levels. Thanks
Great website with easy to navigate pages. The items I require were available for immediate shipping which was free of charge. Great service Eurocell.
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Great service at the branch. Helpful over the phone and very friendly and efficient in person. However, no notice by text or email that the order was ready to collect. This is the 2nd order I have placed with Eurocell where the notification process failed. It is no good tagging a click and collect ‘ready in an hour’ process if the notifications do not go out! And what a waste when you have well run branches that can deliver the service you claim.
Date of experience: June 23, 2025
Great service had exactly what I wanted.
Date of experience: June 23, 2025
I placed an order on the 16th of June it's now the afternoon of the 23rd and still waiting for my delivery not happy with this service not received any a phone call or email
Date of experience: June 23, 2025
This is the 4th time ive bought materials from eurocel. Everytime has been a spot-on experience, from the delivery drivers politeness, to the excellent customer service. I made an error with my delivery on this occasion, NOTHING was too much trouble for this company. I would have no hesitation whatsoever, in recomending eurocell and its Bangor North Wales [ Sean ] branch to anyone. Brilliant people to deal with !
Date of experience: June 23, 2025
Went online, ordered to collect took 2 mins, easy
Date of experience: June 23, 2025
I think Eurocell is very good because the staff were knowledgeable and helpful
Date of experience: June 23, 2025
I think Eurocell is very good because I get what i need at a reasonable price
Date of experience: June 22, 2025
