Question 1

What destinations does Ethiopian Airlines fly to?

Accepted Answer

Ethiopian Airlines operates flights to over 125 destinations across Africa, Asia, Europe, and the Americas. The airline serves as a major hub connecting Africa to the rest of the world through its base in Addis Ababa. You can check their website or contact them directly for specific route information and availability.

Question 2

How can I book a flight with Ethiopian Airlines?

Accepted Answer

You can book flights through the Ethiopian Airlines website, mobile app, or by visiting their ticketing offices. Bookings can also be made through authorized travel agents and online travel booking platforms. For assistance with bookings, you can contact their customer service team.

Question 3

What is Ethiopian Airlines' baggage policy?

Accepted Answer

Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Generally, economy class passengers are allowed one piece of checked baggage up to 23kg for most routes. Specific weight limits and piece allowances can be found on their website or by contacting customer service.

Question 4

How early should I arrive at the airport for my Ethiopian Airlines flight?

Accepted Answer

Ethiopian Airlines recommends arriving at least 3 hours before international flights and 2 hours before domestic flights. This allows sufficient time for check-in, security screening, and boarding procedures. During peak travel periods, you may want to allow additional time.

Question 5

Does Ethiopian Airlines offer special meals?

Accepted Answer

Yes, Ethiopian Airlines provides various special meal options including vegetarian, vegan, kosher, halal, and meals for specific dietary requirements. Special meals must be requested at least 24-48 hours before departure when booking or through customer service. The availability may vary depending on the route and flight duration.

Question 6

What is ShebaMiles and how do I join?

Accepted Answer

ShebaMiles is Ethiopian Airlines' frequent flyer program that allows members to earn and redeem miles for flights and other benefits. You can join the program for free through the Ethiopian Airlines website or mobile app. Members enjoy various privileges including priority check-in, lounge access, and upgrade opportunities based on their tier status.

Question 7

How can I contact Ethiopian Airlines customer service?

Accepted Answer

Ethiopian Airlines customer service can be reached through their website's contact form, phone numbers listed for different regions, or social media channels. They also have ticketing offices and customer service desks at airports they serve. Contact information varies by location and is available on their official website.

Question 8

What aircraft types does Ethiopian Airlines operate?

Accepted Answer

Ethiopian Airlines operates a modern fleet including Boeing 737, 767, 777, and 787 aircraft, as well as Airbus A350 planes. The specific aircraft type depends on the route and flight schedule. You can usually find aircraft information when booking or by checking your booking confirmation.

Question 9

Can I select my seat in advance?

Accepted Answer

Yes, Ethiopian Airlines allows advance seat selection for most flights, though availability and fees may vary depending on your ticket type and seat location. Seat selection can typically be done during booking, through the manage booking section on their website, or mobile app. Some seats may require additional fees.

Question 10

What is Ethiopian Airlines' cancellation and refund policy?

Accepted Answer

Cancellation and refund policies depend on your ticket type, fare conditions, and timing of cancellation. Some tickets are refundable while others may be non-refundable or subject to cancellation fees. You should review the specific terms and conditions of your ticket or contact customer service for detailed information about your booking.

Question 11

Does Ethiopian Airlines provide Wi-Fi on flights?

Accepted Answer

Ethiopian Airlines offers Wi-Fi service on select aircraft, primarily on long-haul international routes. The availability and pricing of Wi-Fi services may vary by aircraft type and route. You can check with the cabin crew or look for Wi-Fi information during your flight for specific availability and connection instructions.

Question 12

What COVID-19 safety measures does Ethiopian Airlines have in place?

Accepted Answer

Ethiopian Airlines has implemented various health and safety protocols in response to COVID-19, including enhanced cleaning procedures and mask requirements where applicable. However, these measures may change based on current health guidelines and destination requirements. It's recommended to check their website for the most current health and safety information before traveling.

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Ethiopian AirlinesThis company	—	—	—	0
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Audley Travel	4.8 out of 5 (good)	100 out of 100	—	1,050

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Great value for African routes

Outstanding crew made the difference

Reliable choice for business travel

Ethiopian Airlines FAQ

What destinations does Ethiopian Airlines fly to?

How can I book a flight with Ethiopian Airlines?

What is Ethiopian Airlines' baggage policy?

How early should I arrive at the airport for my Ethiopian Airlines flight?

Does Ethiopian Airlines offer special meals?

What is ShebaMiles and how do I join?

How can I contact Ethiopian Airlines customer service?

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What aircraft types does Ethiopian Airlines operate?

Can I select my seat in advance?

What is Ethiopian Airlines' cancellation and refund policy?

Does Ethiopian Airlines provide Wi-Fi on flights?

What COVID-19 safety measures does Ethiopian Airlines have in place?

About Ethiopian Airlines

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