Ethiopian Airlines is the flag carrier of Ethiopia and one of Africa's largest airlines, operating passenger and cargo services across domestic, regional, and international routes. The airline provides scheduled flights to destinations throughout Africa, Asia, Europe, and the Americas from its main hub at Addis Ababa Bole International Airport. Ethiopian Airlines offers various travel classes and services including frequent flyer programs and aircraft maintenance services.
Reviewers consistently report positive experiences with Ethiopian Airlines. Customers often highlight ethiopian, flight, service, well.
A minority mention drawbacks around flight, baggage, baggage handling, baggage handling needs. Overall sentiment is strongly positive with an average rating of 3.8 stars across 10 reviews.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
Ethiopian AirlinesThis company | — | — | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
10 reviews of Ethiopian Airlines. Filter by what matters to you.
While the flight experience was pleasant enough, my checked luggage arrived damaged with a broken wheel. The ground staff at destination were not very helpful in resolving the issue. Flight crew was professional and courteous though.
Quick answers to the questions people ask most.
Ethiopian Airlines operates flights to over 125 destinations across Africa, Asia, Europe, and the Americas. The airline serves as a major hub connecting Africa to the rest of the world through its base in Addis Ababa. You can check their website or contact them directly for specific route information and availability.
You can book flights through the Ethiopian Airlines website, mobile app, or by visiting their ticketing offices. Bookings can also be made through authorized travel agents and online travel booking platforms. For assistance with bookings, you can contact their customer service team.
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Generally, economy class passengers are allowed one piece of checked baggage up to 23kg for most routes. Specific weight limits and piece allowances can be found on their website or by contacting customer service.
Ethiopian Airlines recommends arriving at least 3 hours before international flights and 2 hours before domestic flights. This allows sufficient time for check-in, security screening, and boarding procedures. During peak travel periods, you may want to allow additional time.
Yes, Ethiopian Airlines provides various special meal options including vegetarian, vegan, kosher, halal, and meals for specific dietary requirements. Special meals must be requested at least 24-48 hours before departure when booking or through customer service. The availability may vary depending on the route and flight duration.
ShebaMiles is Ethiopian Airlines' frequent flyer program that allows members to earn and redeem miles for flights and other benefits. You can join the program for free through the Ethiopian Airlines website or mobile app. Members enjoy various privileges including priority check-in, lounge access, and upgrade opportunities based on their tier status.
Ethiopian Airlines customer service can be reached through their website's contact form, phone numbers listed for different regions, or social media channels. They also have ticketing offices and customer service desks at airports they serve. Contact information varies by location and is available on their official website.
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Ethiopian Airlines operates a modern fleet including Boeing 737, 767, 777, and 787 aircraft, as well as Airbus A350 planes. The specific aircraft type depends on the route and flight schedule. You can usually find aircraft information when booking or by checking your booking confirmation.
Yes, Ethiopian Airlines allows advance seat selection for most flights, though availability and fees may vary depending on your ticket type and seat location. Seat selection can typically be done during booking, through the manage booking section on their website, or mobile app. Some seats may require additional fees.
Cancellation and refund policies depend on your ticket type, fare conditions, and timing of cancellation. Some tickets are refundable while others may be non-refundable or subject to cancellation fees. You should review the specific terms and conditions of your ticket or contact customer service for detailed information about your booking.
Ethiopian Airlines offers Wi-Fi service on select aircraft, primarily on long-haul international routes. The availability and pricing of Wi-Fi services may vary by aircraft type and route. You can check with the cabin crew or look for Wi-Fi information during your flight for specific availability and connection instructions.
Ethiopian Airlines has implemented various health and safety protocols in response to COVID-19, including enhanced cleaning procedures and mask requirements where applicable. However, these measures may change based on current health guidelines and destination requirements. It's recommended to check their website for the most current health and safety information before traveling.
Ethiopian Airlines is the flag carrier of Ethiopia and one of Africa's largest airlines, operating passenger and cargo services across domestic, regional, and international routes. The airline provides scheduled flights to destinations throughout Africa, Asia, Europe, and the Americas from its main hub at Addis Ababa Bole International Airport. Ethiopian Airlines offers various travel classes and services including frequent flyer programs and aircraft maintenance services.
