Ethiopian Airlines is the flag carrier of Ethiopia and one of Africa's largest airlines, operating passenger and cargo services across domestic, regional, and international routes. The airline provides scheduled flights to destinations throughout Africa, Asia, Europe, and the Americas from its main hub at Addis Ababa Bole International Airport. Ethiopian Airlines offers various travel classes and services including frequent flyer programs and aircraft maintenance services.
Reviewers consistently report positive experiences with Ethiopian Airlines. Customers often highlight ethiopian, flight, service, well.
A minority mention drawbacks around flight, baggage, baggage handling, baggage handling needs. Overall sentiment is strongly positive with an average rating of 3.8 stars across 10 reviews.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
Ethiopian AirlinesThis company | — | — | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
10 reviews of Ethiopian Airlines. Filter by what matters to you.
11 months ago
Ethiopian Airlines offers excellent connectivity across Africa at competitive prices. The new aircraft are comfortable and well-maintained.
11 months ago
Food quality could be better and WiFi was spotty throughout the flight. However, the staff was helpful and the flight departed on schedule.
11 months ago
The flight itself was smooth and the crew was friendly, but there were some issues with the meal service timing. Had to wait almost 3 hours after takeoff to get dinner. The seats in economy are fairly... See more
11 months ago
Just flew from Addis Ababa to London and was impressed with the overall experience. The crew was attentive and professional throughout the flight. Food was surprisingly good for airline standards, esp... See more
Quick answers to the questions people ask most.
Ethiopian Airlines operates flights to over 125 destinations across Africa, Asia, Europe, and the Americas. The airline serves as a major hub connecting Africa to the rest of the world through its base in Addis Ababa. You can check their website or contact them directly for specific route information and availability.
You can book flights through the Ethiopian Airlines website, mobile app, or by visiting their ticketing offices. Bookings can also be made through authorized travel agents and online travel booking platforms. For assistance with bookings, you can contact their customer service team.
Baggage allowances vary depending on your ticket type, destination, and frequent flyer status. Generally, economy class passengers are allowed one piece of checked baggage up to 23kg for most routes. Specific weight limits and piece allowances can be found on their website or by contacting customer service.
Ethiopian Airlines recommends arriving at least 3 hours before international flights and 2 hours before domestic flights. This allows sufficient time for check-in, security screening, and boarding procedures. During peak travel periods, you may want to allow additional time.
Yes, Ethiopian Airlines provides various special meal options including vegetarian, vegan, kosher, halal, and meals for specific dietary requirements. Special meals must be requested at least 24-48 hours before departure when booking or through customer service. The availability may vary depending on the route and flight duration.
ShebaMiles is Ethiopian Airlines' frequent flyer program that allows members to earn and redeem miles for flights and other benefits. You can join the program for free through the Ethiopian Airlines website or mobile app. Members enjoy various privileges including priority check-in, lounge access, and upgrade opportunities based on their tier status.
Ethiopian Airlines customer service can be reached through their website's contact form, phone numbers listed for different regions, or social media channels. They also have ticketing offices and customer service desks at airports they serve. Contact information varies by location and is available on their official website.
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Ethiopian Airlines offers excellent connectivity across Africa at competitive prices. The new aircraft are comfortable and well-maintained.
Food quality could be better and WiFi was spotty throughout the flight. However, the staff was helpful and the flight departed on schedule.
The flight itself was smooth and the crew was friendly, but there were some issues with the meal service timing. Had to wait almost 3 hours after takeoff to get dinner. The seats in economy are fairly comfortable for the price point, and I appreciated the extra legroom. Addis Ababa airport layover was efficient. Would fly again but hope for better meal coordination next time.
Just flew from Addis Ababa to London and was impressed with the overall experience. The crew was attentive and professional throughout the flight. Food was surprisingly good for airline standards, especially the traditional Ethiopian dishes. The entertainment system had a decent selection of movies. Only minor complaint is that boarding took a bit longer than expected, but otherwise a solid experience.
Ethiopian Airlines has really stepped up their game in recent years. Modern fleet, professional service, and competitive pricing make them a top choice for African travel. The Addis Ababa hub is well-organized and makes connections easy. In-flight meals have authentic local flavors which is refreshing. WiFi worked well enough for basic browsing. Only wish they had more frequent flights to my destination city, but that's a minor issue. Highly recommend for anyone traveling to or within Africa.
Experienced a 2-hour delay on departure which was frustrating, especially with a tight connection. The airline did provide meal vouchers and regular updates, which I appreciated. Once airborne, the service was good and the flight smooth. The aircraft seemed newer and well-maintained. For the price point, it's still decent value, just build in extra time for potential delays.
What really stood out was the exceptional service from the flight attendants. They went above and beyond to make passengers comfortable, especially families with children. The Ethiopian coffee service was a nice touch. Seats were adequate for the 8-hour flight, though could use more padding. Entertainment options were good with recent movies and music. Overall a positive experience that exceeded my expectations for the price paid.
Have flown Ethiopian multiple times for work trips and they're consistently reliable. Punctual departures and arrivals are crucial for my schedule.
While the flight experience was pleasant enough, my checked luggage arrived damaged with a broken wheel. The ground staff at destination were not very helpful in resolving the issue. Flight crew was professional and courteous though.
Used Ethiopian Airlines for a connection through Addis Ababa and was pleasantly surprised. The transfer process was smooth and well-organized. Flight attendants were genuinely caring and spoke multiple languages fluently. The plane was clean and modern. Arrival was on time and baggage handling was quick. Definitely recommend for travel within Africa and to the Middle East.
Ethiopian Airlines operates a modern fleet including Boeing 737, 767, 777, and 787 aircraft, as well as Airbus A350 planes. The specific aircraft type depends on the route and flight schedule. You can usually find aircraft information when booking or by checking your booking confirmation.
Yes, Ethiopian Airlines allows advance seat selection for most flights, though availability and fees may vary depending on your ticket type and seat location. Seat selection can typically be done during booking, through the manage booking section on their website, or mobile app. Some seats may require additional fees.
Cancellation and refund policies depend on your ticket type, fare conditions, and timing of cancellation. Some tickets are refundable while others may be non-refundable or subject to cancellation fees. You should review the specific terms and conditions of your ticket or contact customer service for detailed information about your booking.
Ethiopian Airlines offers Wi-Fi service on select aircraft, primarily on long-haul international routes. The availability and pricing of Wi-Fi services may vary by aircraft type and route. You can check with the cabin crew or look for Wi-Fi information during your flight for specific availability and connection instructions.
Ethiopian Airlines has implemented various health and safety protocols in response to COVID-19, including enhanced cleaning procedures and mask requirements where applicable. However, these measures may change based on current health guidelines and destination requirements. It's recommended to check their website for the most current health and safety information before traveling.
Ethiopian Airlines is the flag carrier of Ethiopia and one of Africa's largest airlines, operating passenger and cargo services across domestic, regional, and international routes. The airline provides scheduled flights to destinations throughout Africa, Asia, Europe, and the Americas from its main hub at Addis Ababa Bole International Airport. Ethiopian Airlines offers various travel classes and services including frequent flyer programs and aircraft maintenance services.
