10 months ago
They were very helpful and patient. Nice to speak to someone with a genuinely friendly personality. I would recommend them.
I requested a refund of £100 and, although I was asked to increase my monthly direct debit by £1 per month eventhough I was still £100 in credit, I received the refund within 3 days.
Excellent customer service Great advice
They have improved over the years by being more proactive with adjusting direct debits. Relatively good app. I still remember the bad experiences I had when I needed upgrading my meters and it was a complete shit show.
Not sure checked the new deals and chose the one that is going to cost the least. There were three or four different deals to chose from not sure if I made the correct decision, time will tell.
Very good no problems
I have been with Eon for a long time and I have always had good service
Whole process plus communication was clear and straightforward.
Service is excellent
Very helpful
Quick notice fuss 👍
I’ve been with EON Next for several years now, using them for both gas and electricity, and they’ve consistently been efficient, reliable, and reasonably priced. Most recently, I moved out of my property and was genuinely impressed by how smooth and stress-free the whole process was. Everything was handled over WhatsApp, which was incredibly convenient, and a representative named Kauthar took care of my case with real professionalism and kindness. He made the whole experience effortless. Now just waiting to see if my account credit gets refunded, but based on everything so far, I’m confident it’ll be handled just as smoothly. Five stars from me.
Very well mannered and educated
It didn't take too long on the phone, every time I deal with E,On, the person who I speak to is always polite, helpful and very patient. This is one if the reasons I have stayed with them, plus the fact they offer a good deal on utilities, so very happy.
Quick and efficient. Gave me the best deal for last 3 years to keep me loyal. Like the WhatsApp chat service and also got lively customer service when i call them.
E.on seem very keen on getting customers to have the biggest credit on accounts possible that they can achieve, this actually means they are getting loads and loads of interest wherever they keep our money. I had a £500.00 credit, it took ages to get it back. They then said I should pay £68.00 a month, but proceeded to take £138.00 by direct debit meaning I now have a credit of £200.00 again. It’s really very shocking to think e.on have so much money belonging to customers in their bank account when it should be in the customers bank accounts, possibly preventing bank charges and interest payments to banks as well.
Difficult to submit a meter reading but managed to resolve it.
Got through quickly . The operator was able to answer what I needed and took time to get me best deal.
The person I chatted to on WhatsApp was great but the actual outcome of the chat was not ideal as basically I was invited to join a scheme to save money via an email to be then told I wasn’t eligible due to not being on a smart meter ….. when this was questioned (because I am on a smart meter) I was not told i just wasn’t eligible but that the eligibility criteria wasn’t actually known??? Disappointing
Easy to request refund on website, money transferred very quickly.
After receiving my online bill the gas portion was missing.I contacted Eon Next via WhatsApp and was contacted back within the hour.After going through their security checks they sorted out my problem and I can only say I big thank you to their customer service advisor Francis .Well done
Based on analysis of 26 reviews rated 1-2 stars for E.ON Next Energy Ltd
“E-on have bombarded me with emails, texts and letters over the last few years to a point where I'm ready to change pr...”
“A-DFBC2930 l am trying to discuss my payment with a person- not a machine”
“To cap it all, just 2 months after putting the direct debit up, they've offered me a refund”
“I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be s...”
“on have so much money belonging to customers in their bank account when it should be in the customers bank accounts,...”
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E.ON Next Energy Ltd is a customer-focused home energy supplier based in the UK, providing electricity and gas services to residential customers. The company offers a range of fixed and variable tariffs designed to meet diverse energy needs, including options that cater to electric vehicle (EV) owners. E.ON Next's tariffs, such as the Next Fixed and Next Pledge, allow customers to lock in energy prices for specific contract durations, ensuring budget predictability and cost savings. Targeting environmentally conscious consumers, E.ON Next also offers renewable energy options, including tariffs backed by wind energy. Their pricing structure is designed to remain competitive, with some plans guaranteed to stay below the Ofgem price cap. Overall, E.ON Next aims to provide flexible energy solutions that accommodate the evolving needs of modern households while promoting sustainability in energy consumption.
E.ON Next Energy Ltd receives high praise from customers, with many highlighting the knowledgeable and friendly staff who provide excellent service. Reviewers appreciate the ease of switching providers and the clear communication throughout the process. Many find the online account management straightforward, allowing them to select the best deals for their households. However, some customers express concerns regarding issues with smart meters and the handling of billing, particularly regarding unexpected increases in monthly payments despite being in credit. Overall, while there are minor complaints about service-related issues, the overwhelming sentiment is positive, reflecting a strong customer satisfaction with E.ON Next.
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