Speedy return of excess money in my account
I requested a reduction in the amount of money held in my account for paying monthly energy bills. The response was immediate and money returned to my bank account a few days later after security checks. I missed off the fifth star because the returned amount was smaller than it could have been given that a few days later another monthly direct debit of mine put back into my EON account only slightly less than they had returned to me. So my account is still just as flush with funds after this return. The calculation of the amount returned, therefore, needs to be a bit smarter. The current contract ends last day of August 2025 and there is no way on earth that I can use up my reserve funds on energy over the next month and a half especially since EON have slightly increased my direct debit and my current monthly costs are a lot less than half of the value of the direct debit instruction.