E.ON Next Energy Ltd
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Awful experience
Having flagged concern over my estimated bills and subsequently agreeing to smart metres I have tried to reasonably request that the estimated bills were unrealistic versus usage. To get to the subsequent point when flagging that I was surely being billed incorrectly I have been dealing with three different people to get to the resolution resulting in one non completed investigation, and on several occassions been told to 'not speak over me' yet been routinely spoken over myself. The team are insincere, not authentic and patronising. I was told tonight that the person on my call was by their own admission 'very good at customer service' to then be spoken over and hung up on. I have found the entire customer service team clinical, non skilled and very poor. The entire matter I flagged has not been resolved it is a clear case of pay the bill we dont care if its correct and as the service advisor informed me is just an estimate and to be then told 'I dont think you know what an estimate is'. Shocked at such an atrocious service and with the bill paid. Immediately left them for an alternative energy provider. Worst company service I have experienced in ages. Would rate 0/5 but there was 1 star as lowest.