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They have improved over the years by being more proactive with adjusting direct debits. Relatively good app. I still remember the bad experiences I had when I needed upgrading my meters and it was a complete shit show.
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This is clearly a scam. I signed up for this VOIP service and was scammed. They signed me up automatically for a voice recording service I never signed up for. It does not seem possible to port my number. Does not seem possible to cancel the service on their website too and you need to send them an email. So annoying... I have sent an email, and will see if they respond. Will probably have to contact my credit card company to cancel the debit. vetter to avoid. Edit: they came back to me and refunded me. They claim they don’t need to abide by consumer law as they are BtoB. The service they “sold” me (without me realising it) are an option that is free for the first month. Better to be careful what you are signing for!