Steven

Oct 21, 2024

Terrible packing shipping in boxes that are too small

I ordered four of an action figure from Entertainment Earth and received a mangled shipping box from them with four damaged figures inside. I sent them multiple pictures and they informed me that only one was damaged “in their opinion” and that a refund was denied because I ordered 4 figures hoping for at least 2 mint boxes. Apparently they have a policy of no refunds when you order more than three of anything. BEWARE! They did graciously offer me a 5.00 credit for the “one damaged figure” though. The bottom line is that the shipping box was entirely too small to begin with and never should have left the warehouse packed so poorly. The employee that packed them set me up for failure and now Entertainment Earth refuses to acknowledge it or take responsibility for the bad packing job. I have been an EE customer for years but never again. They apparently pack things very cheaply now and refuse to do anything about it when you show them the proof. They took me for 100 bucks do not let them get you too. Mint condition guarantee… yeah right. EDIT: They have had multiple chances to refund me for the damaged figures but have not. The reply below is an attempt to save face. They have a policy that anyone who purchases more than 3 of anything is just S.O.L. making this the only company that I have ever seen that punishes customers for spending MORE money with them. Any other company would not hesitate to take care of items damaged in shipping but Entertainment Earth does not. AVOID THIS CROOKED COMPANY!