Enphase Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétaire, c'est lamentable, n'y aurait il pas une autre appli afin de suivre ça conso? Sans remettre la main à la poche! Cordialement
Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and will jsut tell you to hire someone else, who also won't be able to fix anything and just take your money for no results. THIS COMPANY IS A SCAM AND A WASTE OF MONEY. THEIR CONTRACT IS USELESS AND SO ARE THEIR INSTALLERS AND EQUIPMENT. 25 yr system didnt even last 6 yrs and they won't do anything at all about it. Jsut hold their hands up and say "so sorry" in indian accent because none of them are american. And now they are scamming folks more by selling a maintenance and monitoring package, on top of the contract that included those things. They won't be able to enforce that either, they just want to rip you off for some more money. YOU fell for the first contract lie, why not another? America is dead, this is corporate slavery
This system has been a mixed bag. After a few months and some creative supplements to it I've decided to raise my rating to 4 star. My system has enphase microinverters, combiner, system controller, and most importantly for this review the 5P model batteries. My system is almost entirely off grid which apparently is what caused my initial problems. The battery's software caused a nightmare of an error where my whole house would lose power about 20 times a day. The problem still isnt completely resolved. 2 weeks ago i would have recommended not using the 5P batteries at all. I now see that for 240v appliances the 5P batteries are the best available option. However I am having success with supplementing the system with cheaper golf cart batteries on 120v appliances. So far, the self-installed supplemental cheapo batteries have made the difference in pushing the overall system into consistent function without finishing off my bank account like even 1 more 5P installed would have.
J'ai fait confiance à Enphase à plusieurs reprises, je dispose de panneaux solaires et d'une borne de recharge IQ EV Charger 4990. Cette borne me pose de nombreux problèmes avec absence de charge programmée et/ou défaillance lors de la charge par excédent solaire (pourtant vendue pour ces 2 attraits) et le SAV m'a clairement pris pour un c.. en me disant que je ne "branchais pas ma voiture donc que c'était normal que ça ne charge pas". Ceci étant la note de résolution, je n'ai plus de réponse à mes nombreuses relances de bug preuves à l'appui. Quand on appelle, on est d'ailleurs obligé de faire découvrir le produit au technicien en ligne qui ne sait même pas que la borne peut charger de plusieurs façon selon une programmation. Notez également que vous passez 30 minutes au téléphone à tout expliquer, qu'on vous dit qu'on ouvre un ticket parce qu'on ne sait pas quoi faire, et qu'une fois le ticket ouvert, on vous redemande toutes les informations parce que visiblement rien n'a été pris en compte lors de l'appel. L'installateur est lui aussi dépité de cette situation. Un conseil, ne prenez pas cette borne chez Enphase, que des problèmes et aucune solution proposée, vu le prix, c'est inacceptable !!
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enphase.com228 total • Write a review
US
When you sell your home and the solar panels on the roof, Enphase charges $199.00 US to transfer the ownership of the inverters, their waranty and access to the on line monitoring. Other soloar inverter companies Like FIRST SOLAR charge nothing. This charge is just a money grab by Enphase. It indicates their lack of repect for customers.
Date of experience: February 11, 2024
I bought their IQ EV Charger because they advertise a "self-consumption" feature. Strange name, but basically means that it will only use excess solar energy you produce from your panels instead of pulling from the grid. All installed, I couldn't find the setting to enable this in the app. I called IQ EV tech support, they had no idea. Forwarded me to software support, they said that I had to have a battery (which I don't) to get this feature. Forwarded me to sales to initiate a return, and was told that no, i don't need a battery, i need another type of fuse that they sell for $50 (which is not mentioned in their advertisement of the feature). After over an hour on the phone (my time is worth more than $50/hour!), I asked if they would comp me the fuse given the misleading advertisement, and got a "no" from the store support people. Asked about returning the entire unit (that cost me around $900), and was told that I would be charged a restocking fee as it's over the 30 day free return limit. Disappointing to say the least.
Date of experience: February 7, 2024
je suis étonné des notes appliqué !! équipé du système enphase depuis 1 ans avec panneau solaire domos dm375hc full black 6 kw la rentabilité est correcte. l'application enphase est très bien conçu je pense qu'il faut s'adresser à des poseurs sérieux pour mon cas société minoria travail propre et bon positionnement des panneaux solaires pour l'instant rendement correct à mon avis les personnes déçu de l'installation non pas été bien conseillé Attention à la qualité et rendement des panneaux solaires à suivre
Date of experience: February 3, 2024
We spent A LOT of money when we installed our solar system. They said at the time it was the biggest install they had done to date. We have 86 panels and a third of them are not working. We have contacted Oncor, Enphase, the installer and everyone wants to keep passing the buck and not fix the problem.
Date of experience: January 30, 2024
US
I had a solar system installed using some of iEnphase’s products, functional about mid 2023. I had to call them once for a connection issue that the representative was able to walk me through fixing quite readily. I was pleased with their customer service, and thus far I am very pleased with their product, I also find it very easy to use their Enphase app to check on the system whenever I want.
Date of experience: January 7, 2024
Le système fonctionne très bien, le SAV aussi, mais pour se faire rembourser des frais d'installation concernant un dépannage sous garantie, c'est le parcours du combattant...Formulaires en tout genre...une multitude de liens et d'adresses mail la plupart réservés au professionnels... j'ai pourtant rempli le formulaire validé par l'installateur ect... mais je ne vois rien arriver depuis de nombreuses semaines....même pas un accusé de réception ni une réponse à ma demande.... Je fais une croix sur mon remboursement, mais je ne recommande plus....
Date of experience: December 15, 2023
As I read the comments, it seems there is a lack of SERVICE, and alot to do with battery issues. My installer Black Platinum in Phoenix, has upgraded and kept my system in great shape, applied warranties and for now 15 years, it's the best thing i ever did. I have a 7.8 kw system that has saved me thousands of dollars and has paid for itself after 8 years. I put 210 sanyos initially and added 6 more 310 panels a couple years ago. I have yet to pay on-peak charges on a 2650 sq ft house w 3 HVAC units.
Date of experience: December 6, 2023
The gateway to my Enphase system failed. The Solar company who installed it visited & replaced it with a new one. They took away a battery (one of four) as it had failed also. Now on 5/12/23 & after numerous calls to Enphase, the battery has still not been collected by Enphase courier for return to Enphase & either repair or replace! Disgraceful service Enphase you should be ashamed! If it was not under warranty you can be Enphase would have fallen over themselves to charge for a new one.
Date of experience: December 5, 2023
