Enphase Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétaire, c'est lamentable, n'y aurait il pas une autre appli afin de suivre ça conso? Sans remettre la main à la poche! Cordialement
Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and will jsut tell you to hire someone else, who also won't be able to fix anything and just take your money for no results. THIS COMPANY IS A SCAM AND A WASTE OF MONEY. THEIR CONTRACT IS USELESS AND SO ARE THEIR INSTALLERS AND EQUIPMENT. 25 yr system didnt even last 6 yrs and they won't do anything at all about it. Jsut hold their hands up and say "so sorry" in indian accent because none of them are american. And now they are scamming folks more by selling a maintenance and monitoring package, on top of the contract that included those things. They won't be able to enforce that either, they just want to rip you off for some more money. YOU fell for the first contract lie, why not another? America is dead, this is corporate slavery
This system has been a mixed bag. After a few months and some creative supplements to it I've decided to raise my rating to 4 star. My system has enphase microinverters, combiner, system controller, and most importantly for this review the 5P model batteries. My system is almost entirely off grid which apparently is what caused my initial problems. The battery's software caused a nightmare of an error where my whole house would lose power about 20 times a day. The problem still isnt completely resolved. 2 weeks ago i would have recommended not using the 5P batteries at all. I now see that for 240v appliances the 5P batteries are the best available option. However I am having success with supplementing the system with cheaper golf cart batteries on 120v appliances. So far, the self-installed supplemental cheapo batteries have made the difference in pushing the overall system into consistent function without finishing off my bank account like even 1 more 5P installed would have.
J'ai fait confiance à Enphase à plusieurs reprises, je dispose de panneaux solaires et d'une borne de recharge IQ EV Charger 4990. Cette borne me pose de nombreux problèmes avec absence de charge programmée et/ou défaillance lors de la charge par excédent solaire (pourtant vendue pour ces 2 attraits) et le SAV m'a clairement pris pour un c.. en me disant que je ne "branchais pas ma voiture donc que c'était normal que ça ne charge pas". Ceci étant la note de résolution, je n'ai plus de réponse à mes nombreuses relances de bug preuves à l'appui. Quand on appelle, on est d'ailleurs obligé de faire découvrir le produit au technicien en ligne qui ne sait même pas que la borne peut charger de plusieurs façon selon une programmation. Notez également que vous passez 30 minutes au téléphone à tout expliquer, qu'on vous dit qu'on ouvre un ticket parce qu'on ne sait pas quoi faire, et qu'une fois le ticket ouvert, on vous redemande toutes les informations parce que visiblement rien n'a été pris en compte lors de l'appel. L'installateur est lui aussi dépité de cette situation. Un conseil, ne prenez pas cette borne chez Enphase, que des problèmes et aucune solution proposée, vu le prix, c'est inacceptable !!
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Enphase Energy British Experience. I look here and this seems to be US costomers and they seem to expect Enphase to correct issues with installations rather than products. I have a 16 panel 16 microinverter system since 2014. I noticed one inverter was not reporting for about a month. I called customer service. They remotely checked that 1 microinverter was faulty. They will be sending a replacement free and the will remotly set this up once it is swapped out. Fantastic customer service and product backup.
Date of experience: August 13, 2021
absolument à déconseiller ! Aucun soutien au client .
Date of experience: August 13, 2021
62000.00 dollars spent zero faith in this company hopefully you find this review helpful as I was not able to find much about them. As of now they are trying to sell a new load shedding system it doesn't work well I believe they are selling smoke and mirrors I have contacted them and the installation company several times. It's always be patient we will get it fixed. What I hear when they say that is please quit bothering us we have your money!
Date of experience: June 6, 2021
This company is a bit of a mystery. I had a letter from Eco Partners and a call from a representative telling me that they had moved their operation to California. Enphase apparently make micro chips that are in the back of my Solar Panelling with Eco Partners gathering data for them. The intriguing issue is the person calling me used technical jargon along with distinct sales techniques. I was left with a sense of suspicion that the dots didn't all add up. Moreover, I was promised an email that hasn't arrived, fuelling my sense of scepticism. The matter has yet to be resolved. Meanwhile I offer two stars to Enphase for limited transparency (at least here in the UK).
Date of experience: October 11, 2019
