Enphase Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Bonjour, j'ai acheté un bien équipé de panneaux et groupe "enphase", pour avoir l'appli je remplis toutes les demandes et à la fin on me demande un règlement de 149 € pour le changement de propriétaire, c'est lamentable, n'y aurait il pas une autre appli afin de suivre ça conso? Sans remettre la main à la poche! Cordialement
Terrible company with even worse customer service. They won't uphold any end of their contract, won't assist with monitoring or maintenance in any way (though you paid for it in your contract) and will jsut tell you to hire someone else, who also won't be able to fix anything and just take your money for no results. THIS COMPANY IS A SCAM AND A WASTE OF MONEY. THEIR CONTRACT IS USELESS AND SO ARE THEIR INSTALLERS AND EQUIPMENT. 25 yr system didnt even last 6 yrs and they won't do anything at all about it. Jsut hold their hands up and say "so sorry" in indian accent because none of them are american. And now they are scamming folks more by selling a maintenance and monitoring package, on top of the contract that included those things. They won't be able to enforce that either, they just want to rip you off for some more money. YOU fell for the first contract lie, why not another? America is dead, this is corporate slavery
This system has been a mixed bag. After a few months and some creative supplements to it I've decided to raise my rating to 4 star. My system has enphase microinverters, combiner, system controller, and most importantly for this review the 5P model batteries. My system is almost entirely off grid which apparently is what caused my initial problems. The battery's software caused a nightmare of an error where my whole house would lose power about 20 times a day. The problem still isnt completely resolved. 2 weeks ago i would have recommended not using the 5P batteries at all. I now see that for 240v appliances the 5P batteries are the best available option. However I am having success with supplementing the system with cheaper golf cart batteries on 120v appliances. So far, the self-installed supplemental cheapo batteries have made the difference in pushing the overall system into consistent function without finishing off my bank account like even 1 more 5P installed would have.
J'ai fait confiance à Enphase à plusieurs reprises, je dispose de panneaux solaires et d'une borne de recharge IQ EV Charger 4990. Cette borne me pose de nombreux problèmes avec absence de charge programmée et/ou défaillance lors de la charge par excédent solaire (pourtant vendue pour ces 2 attraits) et le SAV m'a clairement pris pour un c.. en me disant que je ne "branchais pas ma voiture donc que c'était normal que ça ne charge pas". Ceci étant la note de résolution, je n'ai plus de réponse à mes nombreuses relances de bug preuves à l'appui. Quand on appelle, on est d'ailleurs obligé de faire découvrir le produit au technicien en ligne qui ne sait même pas que la borne peut charger de plusieurs façon selon une programmation. Notez également que vous passez 30 minutes au téléphone à tout expliquer, qu'on vous dit qu'on ouvre un ticket parce qu'on ne sait pas quoi faire, et qu'une fois le ticket ouvert, on vous redemande toutes les informations parce que visiblement rien n'a été pris en compte lors de l'appel. L'installateur est lui aussi dépité de cette situation. Un conseil, ne prenez pas cette borne chez Enphase, que des problèmes et aucune solution proposée, vu le prix, c'est inacceptable !!
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Excellent system that is easily controlled via app and seamlessly switches to off-grid mode. Don’t even notice when power goes out other than a brief flicker of lights. We installed solar panels on roof and 20KW batteries. Installation is clean and professional and system works like a charm. Highly recommended
Date of experience: November 19, 2023
Portale ottimo e molto intuitivo. Una pecca il servizio clienti un po’ lento nel rispondere via email
Date of experience: November 17, 2023
US
Leider habe ich den großen Fehler begangen, eine Enphase Anlage mit 2 Batteriespeichern installieren zu lassen. Ständig fallen die Speicher im Wechsel aus und der Support kann nicht weiterhelfen. Die Installationsfirma hat kaum Erfahrungen mit Enphase und kann auch nur auf deren Support verweisen.
Date of experience: October 22, 2023
US
2 years ago had a 20 Enphase microinverter system installed with the Encore gateway located in my garage. 2 weeks ago the Encore gateway caught fire & destroyed not only my garage (and I nearly lost my home), but my 2 Tesla cars were also destroyed. My insurance company has advised that as the Enphase Encore gateway was at fault (electrically not up to standard).. they won't cover the costs of the fire. Enphase just tell me "NOT OUR PROBLEM" and refuse to address the damage they have caused to my home & cars!!! SAVE THE GRIEF (AND LOTS OF) & YOUR MONEY AND AVOID, AVOID, AVOID, AVOID. DON'T PUNISH YOURSELF.... SAVE THE GRIEF (AND LOTS OF) & YOUR MONEY AND AVOID, AVOID, AVOID, AVOID.
Date of experience: October 16, 2023
Terrible company they just supply to 3rd rate installers and run away La Grotta Solar in Mallorca are cowboys see my review of them
Date of experience: September 16, 2023
Wereldwijde storing in de app. Via community zeer veel klachten. Het probleem wordt zsm verholpen. Inmiddels meer dan 20 uur geen actuele gegevens. Informatie over oorzaak, stand van zaken, oplossing probleem, vergeet het maar. Geen enkele reactie behalve dank voor het geduld en de vraag om begrip. Wat een waardeloze service.
Date of experience: September 9, 2023
US
Extremely poor support. I have invested over $30k into Emphase and yet the system is not behaving as expected. With two batteries installed this should easily cover my power needs, however the system continues to draw from the grid instead of the battery. If I go off grid then the system behaves as expected. Emphases have not told me if this is hardware/software or an issue with installation. The support received is abysmal. Emails are unanswered and I am constantly having to call. Next stop ACCC.
Date of experience: August 26, 2023
Ecosolar installed the Enphase panels and once you have paid you will never see them again!! We paid around 13000 euros and when there is a problem nothing!!! Our neighbours are having exactly the same issues!! They blame it on the grid or the air conditioning but will not come out and look STAY CLEAR OF THIS COMPANY
Date of experience: August 22, 2023
US
On doit payer pour transférer le propriétaire, on peut pas reconnecter son "envoy" si il est déjà connecté à un autre profil. Le mode hors-ligne, point d'accès, passerelle (l'envoy créer juste un serveur web) est lent et ne fourni aucune info, si ce n'est que la production actuelle total, et la production cumulée depuis... on sait pas quand. On peut fouiller nous même dans l'api json, par exemple pour voir les infos sur nos N onduleurs, la batterie... : /inventory.json Bref on reste totalement dépendant d'enphase, repayer plusieurs fois leur logiciel... Sinon les panneaux ont l'air de bien fonctionner jusque maintenant.
Date of experience: August 18, 2023
