Energy Ombudsman Reviews

I was able to see and understand what was happening, and, timescales involved. Wish I had approached Omdurman sooner

This is what being part of a civilised society is all about. To have a free to use body that defends the rights of the small person against the huge energy companies is beyond value. I was intimidated and threatened by such a company. I was not being listened to, and all along the energy company was adding charges. The ombudsman looking after my case was professional, efficient and most importantly compassionate. Thank you Ms Baker. I have nothing but praise and admiration for this service.

We decided to go to the Ombudsman as our energy supplier had treated us appallingly for the past 6-10 months. The Ombudsman dealt with our case very professionally and fairly, because without the Ombudsman Services, we would literally been in thousands and thousands and thousands of pounds worth of debt, which wasn’t our doing at all, as was proved. So, if you find yourself in a similar situation with your energy supplier, please don’t hesitate to contact the Ombudsman, these guys are very helpful and fair. Thank you Ombudsman Services.

As long as you have evidence to back your complaint up the ombudsman will solve your issue.Cannot thank them enough

I was getting nowhere with the electricity company until I asked the Ombudsman to get involved! Very happy with the outcome

After contacting British Gas in December 2022 regarding the ridiculously high electricity bills in my flat, I was ignored to the point where, more than two years later they are still overcharging me. So, I contacted the Energy Ombudsman in April of this year (online). I never received a response and so repeated the process, it turned out that when I checked online, I had five outstanding disputes! I emailed them, updated them of my situation, I also told them of the way that British Gas have treat me, overcharged me and attached a zip file of my bills - still no reply from the Ombudsman. I contacted them again and they replied asking me the name of my Company and how many employees I have! Ffs, I live in a flat, I do not have a Company or employees and emailed this response to them. I was then advised (yet again) to contact them online; giving them the further information which they had asked for. Guess what? I was unable to complete any online forms. I have rang them 5 times over the past weeks and each time I have been asked to leave a message, my telephone number and my reference number and they would get back to me within 24 hours. FIVE TIMES I have done this and have never received a response from them. I have several health issues which both British Gas and the Energy Ombudsman are aware of yet still they continue to ignore me. Shame on them for not even having the common courtesy to respond. My next move will be to take this further and show both companies for the useless people that they are. With so many people out of work, I am sure that there are, literally, hundreds of people who would work for these companies and do a hell of a better job than the existing staff. If, indeed, the Energy Ombudsman employs staff for I have yet to speak to a human being.

Saved my sanity when dealing with British gas

What a lovely person Carla was , totally put me at ease , I’ve been in a dispute for 3 years and hoping Carla will sort me out , I’m very confident she will

Bad experience with this company. I didn’t resolved my problem with my current energy supplier. I lost over 1k with them wrong decision. They didn’t help at all. I just waste my time with this company. Do not try this company to resolve your issue with your company energy supplier.

Complete waste of my time. They seem to want to just close cases as soon as possible even though the remedies have not been put in place. If they were they would be clearly shown on a corrected bill. I have been requesting to escalate the case but I just keep being told that British Gas has sent evidence of credits added to my account even though they have not been placed on my bill. How can a case be closed if the issue is that British Gas refuse to generate a correct bill after a whole year and they have still failed to do so. The energy ombusdmen obviously just want to close cases with out them being resolved.

Professional, patient extremely diligent and helpful throughout. This was my first encounter with an Ombudsman and although nervous as to proces, my mind was put at rest and everything was explained carefully at each step of the way

Corrupt. Don't bother.

The ombudsman helps get things moving when a supplier fails to act. Evidence is key -In my experience if things go in anyway wrong : always take notes and records whenever dealing with customer service by telephone if something is wrong. Take photos , names, dates, times. I've used the service twice in 15 years and always had results. Unfortunately if your wits end with a supplier who isn't doing what they should , This is where to go to prove your case and get things moving with hopefully an energy company ombudsman liason officer and the ombudsman too.

Before submitting my complaint, I read the negative reviews about the UK Energy Ombudsman. Unfortunately, my own experience did nothing but reaffirm them. The Ombudsman receives countless 1-star reviews—only because it's the minimum required to leave a comment. That alone speaks volumes. Let’s be honest: their claim of independence is laughable. The Ombudsman is funded by the very energy companies it’s supposed to scrutinise, creating a glaring conflict of interest. No matter how thorough your evidence is—photos, emails, timelines—they seem determined to shield the supplier. Excuses are made, accountability is dodged, and consumers are left powerless. The whole system feels like a box-ticking formality. It's there so energy companies can say complaints are handled, but in reality, there is no genuine regulation or consequence. It's little wonder these companies feel emboldened to mistreat customers—they know the Ombudsman will have their back. My advice: don’t waste your time. You’ll invest hours preparing documents, only to be dismissed. Frankly, if the entire organisation were shut down, consumers would save considerable time and emotional stress with no meaningful loss in justice—because there isn’t any to begin with.

The problem with my supplier had dragged on for 8 months with no sign of a resolution. I contacted the Energy Ombudsman and within 4 weeks it had been resolved and compensation being paid. Excellent service!

Really professional service, in-depth investigation and great clarity at every stage of the process. The person handling our complaint was super efficient, quite brilliant!

When I had problems with incorrect billing with Octopus Energy I thought I was losing my mind and couldn't get anyone at Octopus to resolve my issue. Mark at the Ombudsman thoroughly and thoughtfully handled my case ultimately deciding in my favour. Excellent service and my sanity restored.

My case was handled by Alison who did a very nice job and I got £100 from British gas as a good will gesture.

Without the help from the ombudsman my case would never have been resolved. The help was professional, clear & concise & in my opinion quickly delt with . I am so relieved that the problem was took on board by this helpful organisation.