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Customer

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5.0
5 out of 5 stars
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EN

Energy Ombudsman

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5 out of 5 stars

I’ve had 3 cases accepted and resolved…

I’ve had 3 cases accepted and resolved now through the energy ombudsman now, those being, Pozitive energy, Yü energy and now Octopus energy. All 3 have had resolutions offered that met my expectations, and were only resolved once the ombudsman service stepped in. The process can be quite involved as uploading evidence for a case which may span well over a year is difficult to accurately timeline, but the results for me have been worth it. I want to thank the people and teams of the Energy Ombudsman as they are the ones who make the service what it is.