EN
Energy Ombudsman
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Complete waste of my time
Complete waste of my time. They seem to want to just close cases as soon as possible even though the remedies have not been put in place. If they were they would be clearly shown on a corrected bill. I have been requesting to escalate the case but I just keep being told that British Gas has sent evidence of credits added to my account even though they have not been placed on my bill. How can a case be closed if the issue is that British Gas refuse to generate a correct bill after a whole year and they have still failed to do so. The energy ombusdmen obviously just want to close cases with out them being resolved.