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Energy Ombudsman
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The ombudsman helps get things moving…
The ombudsman helps get things moving when a supplier fails to act. Evidence is key -In my experience if things go in anyway wrong : always take notes and records whenever dealing with customer service by telephone if something is wrong. Take photos , names, dates, times. I've used the service twice in 15 years and always had results. Unfortunately if your wits end with a supplier who isn't doing what they should , This is where to go to prove your case and get things moving with hopefully an energy company ombudsman liason officer and the ombudsman too.