Energy Ombudsman
View company profile →
A Deeply Flawed System
Before submitting my complaint, I read the negative reviews about the UK Energy Ombudsman. Unfortunately, my own experience did nothing but reaffirm them. The Ombudsman receives countless 1-star reviews—only because it's the minimum required to leave a comment. That alone speaks volumes. Let’s be honest: their claim of independence is laughable. The Ombudsman is funded by the very energy companies it’s supposed to scrutinise, creating a glaring conflict of interest. No matter how thorough your evidence is—photos, emails, timelines—they seem determined to shield the supplier. Excuses are made, accountability is dodged, and consumers are left powerless. The whole system feels like a box-ticking formality. It's there so energy companies can say complaints are handled, but in reality, there is no genuine regulation or consequence. It's little wonder these companies feel emboldened to mistreat customers—they know the Ombudsman will have their back. My advice: don’t waste your time. You’ll invest hours preparing documents, only to be dismissed. Frankly, if the entire organisation were shut down, consumers would save considerable time and emotional stress with no meaningful loss in justice—because there isn’t any to begin with.