Energy Ombudsman
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Ignorant, uncaring staff.
After contacting British Gas in December 2022 regarding the ridiculously high electricity bills in my flat, I was ignored to the point where, more than two years later they are still overcharging me. So, I contacted the Energy Ombudsman in April of this year (online). I never received a response and so repeated the process, it turned out that when I checked online, I had five outstanding disputes! I emailed them, updated them of my situation, I also told them of the way that British Gas have treat me, overcharged me and attached a zip file of my bills - still no reply from the Ombudsman. I contacted them again and they replied asking me the name of my Company and how many employees I have! Ffs, I live in a flat, I do not have a Company or employees and emailed this response to them. I was then advised (yet again) to contact them online; giving them the further information which they had asked for. Guess what? I was unable to complete any online forms. I have rang them 5 times over the past weeks and each time I have been asked to leave a message, my telephone number and my reference number and they would get back to me within 24 hours. FIVE TIMES I have done this and have never received a response from them. I have several health issues which both British Gas and the Energy Ombudsman are aware of yet still they continue to ignore me. Shame on them for not even having the common courtesy to respond. My next move will be to take this further and show both companies for the useless people that they are. With so many people out of work, I am sure that there are, literally, hundreds of people who would work for these companies and do a hell of a better job than the existing staff. If, indeed, the Energy Ombudsman employs staff for I have yet to speak to a human being.