Energy Ombudsman Reviews

They just dont listen or ask the correct questions I will never recommend them to anyone again after over twenty years working with them to try and make the energy industry more open and fair they let me down big time. such a shame.

Very poor services that gets notting resolved, or be satisfactory what so ever , Really I wonder about they competences and professionalism ??, nothings was resolved , I am not happy at all , it is a waist of time that OMBUDSMAN ORGANISATIONS , Thats are totally incompetent in resolving any issues . A totally useless services .

Due to not being advised or guided in what evidence would actually be needed the matter was not dealt with. Absolutely awful service totally biased in favour of the large suppler. A written apology and good will gesture doesn’t help solve anything. OVO keep slapping fraudulent costs onto people’s bills and get away with it!!

Absolutely shambolic service totally biased in favour of the large suppler, as most people say on here and google reviews. Even in the face of cast iron evidence against the supplier. Utter waste of time and an useless organization.

I cannot recommend them enough. I had evidence which they painstakingly worked out was correct. I then got a decision in my favour. My Knights in shining armour.

My complaint related to it taking over 8 months for Octopus Energy to fix my smart meter, and them charging me full rate for ev charging because they couldn't get meter readings. Outcome focussed on the fact that the Octopus Ts and Cs effectively meant they had no accountability for this and so it was me who lost out financially. The paltry goodwill gesture worked out at below minimum wage for the time I've spent ...and it's still not sorted

This service is bias toward the big utility company's For them to gain a fair reputation they must speak for the people with no voice. I don't feel that this is the case right now but I really do hope that this will change because the people really need someone to speak for them.

Professional and helpful people who assisted me. Compensation very low award as greatly affected my credit score and only had limited time to respond. Impacted me thousands of pounds and have had to sell property because of cost of mortgage increase. OVO Energy acted very dishonestly only giving details which sided with them and with holding all the information. This gives a true reflection of how they do business.

I am giving one star to the Ombudsman to express my deep disappointment and frustration with the handling of my case. The decision made was not based on a fair or balanced review, but clearly favoured the larger company involved. I turned to the Ombudsman expecting an independent and impartial process, but instead encountered a system that lacked transparency, fairness, and genuine attention to the facts I presented. The only reason I have accepted the decision is because, after nearly two years of ongoing stress, I need peace. I no longer have the time or energy to keep pushing for what should have been a just outcome. Sadly, we live in a world where ordinary people are often used, dismissed, and left unheard — while large companies are protected and allowed to benefit unfairly. This experience has left me disillusioned with a process that is supposed to protect consumers. It has done the opposite — enabling injustice instead of addressing it.

My problems with OCTOPUS went on for well over a year, their customer service a disgrace. When eventually my frustration led to a formal complaint to the Energy Ombudsman my expectations were for a lengthy process and more grief, but far from it. The case handler was bright, competent and timely in dealing with the evidence provided and the resultant decision is an instruction to OCTOPUS to apologise, setting out the actions required to rectify the problems. This in the matter of a few weeks from beginning to end.

I had a problem for 5 months and wasn't getting an answer too and the lovely people at Engery Ombudsmen helped me to getting a solution, i would recommend them to anyone who needs help,I can't thank them enough

I sought their support to solve a problem with the energy company, and they provided great work.

I used this organisation for an energy complaint which ended in a good result. The case coordinator rejected the energy company’s first offer of compensation and a higher figure was reached.

Although the person that tried to help was nice, I didn't personally think I got a fair outcome at all, 1. I have had no gas for 20 months now and still hasn't been sorted 2. All I got for this was 200 pound goodwill gesture and 60 pounds no show appointment charge from ovo that is less then £5 a week for no gas, and 3. Ordered an apology letter which means nothing when the problem still isnt sorted, expected alot more from them to be honest my trust is no longer with the energy ombudsman.

Excellent, clear and helpful service in a very stressful and worrying situation.

I had to use the service of the Ombudsman her Name was NIAMH she help me with a complaint against BRITISH GAS Who had not sent me a bill since March 2024 Yes over a year, Niamh got the problem solved for me this month I received £150 knocked off my bill and the huge sum of £60 pounds as a good will jester,I would recommend the Services of the OMBUDSMAN to anyone who needs help,thank you Niamh for helping me with my complaint,

Process is easy, case handlers are professional and raising my complaint finally prompted my energy provider into taking the case seriously and finding a resolution

Rebecca was a brilliant case handler! She was prompt, kept me well-informed, and polite right from the beginning. She told me about what my rights were and what the likely outcome of the case would be based on the situation I was in. She was also very clear about what was and wasn't in her remit so that I was aware of what action I needed to take and what she could do for me. She worked promptly to her timescales and was always available if I needed her and if things changed. The system for handling cases was very user-friendly and provided a great platform for messaging and checking the progress of your case.

The ombudsman got EDF to take our phone calls and emails seriously- speaking to our electricity supplier was the definition of stupid “doing the same thing over and over whilst expecting a different result”!