EN
Energy Ombudsman
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Brilliant!
Rebecca was a brilliant case handler! She was prompt, kept me well-informed, and polite right from the beginning. She told me about what my rights were and what the likely outcome of the case would be based on the situation I was in. She was also very clear about what was and wasn't in her remit so that I was aware of what action I needed to take and what she could do for me. She worked promptly to her timescales and was always available if I needed her and if things changed. The system for handling cases was very user-friendly and provided a great platform for messaging and checking the progress of your case.