Energy Ombudsman
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I am giving one star to the Ombudsman…
I am giving one star to the Ombudsman to express my deep disappointment and frustration with the handling of my case. The decision made was not based on a fair or balanced review, but clearly favoured the larger company involved. I turned to the Ombudsman expecting an independent and impartial process, but instead encountered a system that lacked transparency, fairness, and genuine attention to the facts I presented. The only reason I have accepted the decision is because, after nearly two years of ongoing stress, I need peace. I no longer have the time or energy to keep pushing for what should have been a just outcome. Sadly, we live in a world where ordinary people are often used, dismissed, and left unheard — while large companies are protected and allowed to benefit unfairly. This experience has left me disillusioned with a process that is supposed to protect consumers. It has done the opposite — enabling injustice instead of addressing it.