EN
Energy Ombudsman
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A Very Efficient Service Provided...
My problems with OCTOPUS went on for well over a year, their customer service a disgrace. When eventually my frustration led to a formal complaint to the Energy Ombudsman my expectations were for a lengthy process and more grief, but far from it. The case handler was bright, competent and timely in dealing with the evidence provided and the resultant decision is an instruction to OCTOPUS to apologise, setting out the actions required to rectify the problems. This in the matter of a few weeks from beginning to end.