EN
Energy Ombudsman
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Need to hold companies to account so the consumer doesn't foot the bill
My complaint related to it taking over 8 months for Octopus Energy to fix my smart meter, and them charging me full rate for ev charging because they couldn't get meter readings. Outcome focussed on the fact that the Octopus Ts and Cs effectively meant they had no accountability for this and so it was me who lost out financially. The paltry goodwill gesture worked out at below minimum wage for the time I've spent ...and it's still not sorted