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Energy Ombudsman
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I've had real hit and miss with the…
I've had real hit and miss with the Ombudsman, first case handling was excellent and matter resolved. Second matter was a total waste of time. I did all the work the case handler took 6 months to see a simple sum, they have no empowerment over energy companies and there is no recourse if they energy provider doesn't follow the remedies. The energy ombudsman seem to have very slippery shoulders and any line manager or complaint isn't handled properly. A whole level of management could be removed for cost saving.