Energy Ombudsman
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From start to finish ( Glenda ) the…
From start to finish ( Glenda ) the ombudsman explained everything to me regarding the process. She phoned/emailed when she said she would . Obviously read OVO's contact with myself ( I believe she said there over 200 pages and found 2 areas I had not been compensated for that I had not realised I was entitled to ) . Having read negative comments regarding the Ombudsman I put forward my experience and hopefully people will be encouraged to proceed with their complaint the more this is done hopefully OVO will wake up and take notice . One important thing is that you keep all correspondence you have with OVO I suggest emails are better than phonecalls but if you have to phone Keep records of date / time and who you spoke to so you can submit as evidence.