Energy Ombudsman
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Not fit for purpose
I contacted the Ombudsman several months ago regarding a payment of £312 that was made through PayPal to my Barclays bank account but subsequently disappeared without a trace. I have been a customer of Barclays Bank, a major high-street bank, for over a decade without any issues. Over the past few years, I have consistently received payments into the same account via PayPal without any problems. I provided a letter from Barclays Bank confirming that no money was deposited into my account from PayPal at any point before, during, or after the date the payment was supposed to have been processed. Additionally, I included my bank statement from Barclays for the period surrounding the expected payment, which also confirms that no money was received from PayPal. This organisation is not only ineffective; it is also not fit for purpose. I wasted months providing evidence that I did not receive the payment, only for the allocated staff to reach a baseless conclusion. It is distressing to see larger organisations take advantage of vulnerable individuals. PayPal had even offered to refund me half the amount during the initial investigation, but I refused this offer because it made no sense to accept half of my own money. The investigation was biased. While the investigator accepted that PayPal processed a payment, they dismissed the evidence from Barclays indicating that no funds were credited to my account. He requested the same evidence I have already provided multiple times, leading to the conclusion that PayPal made a payment that I did not receive. This situation feels like outright robbery, and I will not give up until I receive the full amount owed to me.