Energy Ombudsman
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Fair, reasonable and over and done with quickly
I have had two interactions with the Energy Ombudsman. Though they are subject to limitations on the scope of their work and actions, I've found their service to be very quick, efficient and up front from the outset on what they can and can't do. As they have to be impartial, I am sure there is potential for people to feel let down when they don't get agreement on their issues. In my cases, the ombudsman dealt with things in a way that felt fair and reasonable. The staff I have dealt with have seemed very knowledgeable and the service is much faster than the very slow process of complaints in general. I would definitely recommend giving them a go, though, as others have said, they may not agree with your complaint and may be limited in what they can suggest as a remedy.