10 months ago
Made sure everything was sorted in the background. Emailed with updates and took care of everything without too much input from me.
10 months ago
Used Enact to remortgage. Pretty smooth process, kept informed throughout. Got a response via the messaging option when needed and got through on the phone every time I called. Would use Enact again.
The call handler always remained polite in answering the call. I'm not happy with the email notification I've received with "you have a new documents to view" when I went to check it, there was nothing. Therefore, this could be look into. Other than that I have nothing. I would like to know what is the value for my property please.
Trouble free re-mortgage transaction. Great communication. Had to complete between two certain dates to avoid early redemption charges, and all went very smoothly. Was kept appraised at each stage of the process. A very good experience, thank you.
Remortgages can be quite stressful but this experience with Enact Conveyancing was quite the opposite. It was very easy to share documents online and the chat process worked well for me too. Everything went smoothly.
Fast and efficient service
You don't have a choice on the conveyancing partner should you choose to mortgage/ re-mortgage with Santander. However, Enact were professional, very helpful and completed on time. All documents were centralised for you on a portal to read/ review and the sign for immediate upload. There is also a portal should you have any questions from time to time.
Very efficient easy to get hold of when needed. Would deffinately recommend
When remortgaging through Barclays I wasn't quite sure how using Enact's services would work out... but any doubts I may have had were soon put to rest. Everything was very straight forward. Throughout the time I was with them I always felt informed of any progress via excellent communications and prompt notifications (re: updates on my account). Any issues were dealt with promptly and professionally and by the end everything went through very smoothly. I was extremely happy with the service I received.
Very convenient being able to do everything online, very quick in dealing with any enquiries and very quick in sorting out our remortgage. Would highly recommend.
Very professional and good communication
Fabulous prompt and professional customer service
Made life very easy when I remortgaged, would recommend and would use again 👍
Each member of staff I dealt with were very helpful. The process was straight forward using the portal. I even received a lovely welcome gift. I am already using again ENACT to sell a property. Thank you guys!!!
Very professional
I recently had enact sorting out my remortgage and was very impressed. Staff were polite and knowledgable, the app was easy to use and straightforward. Overall was a good experience with minimum fuss and good staff. Thankyou
I am extremely happy with the service provided by Enact. Their online platform is excellent, allowing us to chat conveniently and access everything we need in one place. They respond quickly, communicate clearly, and ensure all our documents and chat communication are easily accessible. The team is polite, friendly, and professional, making the entire process smooth and stress-free. I also appreciate their policy of not charging us if we decide not to proceed with the purchase. Their fully online service is outstanding, and I would highly recommend them for their efficient and reliable approach.
I found Enact to be very professional when dealing with our remortgage application. I dealt with a lady called Jessica Kennedy, who always dealt with correspondence promptly and replied to my messages by return. The fact that phone lines are open until 8pm for queries, most helpful. All the staff were very helpful and courteous as well as knowledgeable about our case. The only drawback was your online systems which were a bit clunky. Room for improvement there. I am an IFA, so was impressed at the service you gave, when many other insurance and investment providers I deal with in my daily work are often awful to deal with. Well done, ENACT.
Enact was recommend to use by our bank . The whole experience was very easy process and straight forward. I connected them on a few occasions with question and had with great speed found the answers
We had a great experience with Enact. We were fully supported during our remortgage process and always kept up to date with any changes or requirements. Every team member we spoke with were highly professional and happy to help at all times.
We have had an amazing experience with enact. Everything went smoothly we was let know when we needed to upload stuff and everything was done very fast and to the exact date we was told our mortgage would complete it was completed.
They are excellent,they update us though out the process.staff are helpful.i definitely us them and recommend.
Based on analysis of 75 reviews rated 1-2 stars for Enact Conveyancing
“Exceptionally slow at the whole process, we’ve been asked for documents to be signed very late in the process that co...”
“No updates, no response to questions on chat, no call back (requested daily for over a week), phone number straight t...”
“The most appalling experience”
“Exceptionally slow at the whole process, we’ve been asked for documents to be signed very late in the process that co...”
“No updates, no response to questions on chat, no call back (requested daily for over a week), phone number straight t...”
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Enact Conveyancing is a UK-based company specializing in conveyancing services, providing expertise for individuals navigating the property buying and selling process. Their platform allows potential customers to obtain instant quotes tailored to their specific needs, whether they are first-time buyers, sellers, or investors. By guiding clients through various stages of property transactions, Enact aims to simplify the often complex process of transferring property ownership. The company's target market includes homeowners, first-time buyers, and real estate investors seeking professional support in property transactions. Enact Conveyancing emphasizes transparency and accessibility, offering tools that help clients understand the costs associated with moving home. With a focus on customer satisfaction, the firm strives to facilitate smooth and efficient conveyancing experiences for its users.
Enact Conveyancing receives high praise for its efficient service and user-friendly processes, with many customers noting the smoothness of their remortgage experiences. Reviewers appreciate the consistent communication, stating that the team keeps them informed throughout the process, which contributes to a hassle-free experience. The online portal is frequently highlighted for its clarity and ease of use, allowing users to track progress and access documents effortlessly. However, some customers express frustration with delays and lack of responsiveness, particularly regarding communication issues and unfulfilled timelines. Complaints about unprofessionalism and inadequate updates are also noted, indicating that while many have positive experiences, there are significant concerns for others.
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