9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Amazing service from start to finish from Pete & Sal. Communication the day before with a 3hr time slot. Called 20mins before arrival. Arrived, put mat down in hallway, brought in furniture, took shoes off so not to mark my carpet, built the furniture, took all rubbish away & even hoovered. Lovely friendly guys. Will definitely use Empire Delivery again. Would highly recommend.
Absolutely brilliant delivery. The two delivery gents were great. Fun, laughter and so helpful. Couldn’t fault them at all. 10/10 to each of them.
The delivery guys were friendly and polite. Respectful of the goods being delivered and my property. Great service
Great delivery and installation service from Lewis and Oscar - very helpful, careful and friendly
Excellent communications about the delivery. The delivery guys Pete and Oscar were very professional and friendly and did a great job of delivering and assembling the sofa on a really hot day.
Efficient and took through to garden Nice delivery guys
We ordered garden furniture and had Noah & Sal from Empire Delivery construct the table with fire pit for us. They were efficient, knowledgeable and a pleasure to work with. A 10/10 rating from us
On time ,very pleasant guys ,polite efficient,job done.
The delivery team were very professional keeping us updated with their delivery time, the delivery was completed without any problems, very happy 🙂
All good - thanks
Perfect. Can’t fault Jamie and Charlie’s service.
A very smooth service. Kept informed all the way & delivered on time by 2 helpful chaps. What more could you ask for?
Max.p. and Noah did a fabulous job of delivering my new sofas not only did they carefully get them into the house but unpacked and set them up too. Very professional and pleasant guys highly recommended 👌. Very happy 😊
Efficient, courteous, helpful, and knowledgeable. Really good delivery and assembly of the table etc, and good information before leaving Excellent all round!
Chris V & Mason arrived as arranged and delivered our new (v heavy) sofa bed with no fuss at all. They were friendly and courteous and showed great respect for our home using protective covers to prevent damage to the door frames and floors. They unwrapped it, demonstrated the bed mechanism and even took away all the packaging material too. Really nice chaps and we couldn’t be happier! 5* well deserved!
Not at all good. Despite giving very clear instructions how to access the house the drivers were not informed and left us to carry the heavy sofa up the lane. They begrudgingly helped with another parcel but they were grumpy and the experience very unpleasant. If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable drivers. No one appreciated what we went through this morning
Very good . Was kept informed throughout the journey . Delivery guys were friendly and efficient. Explained the product well .
Our sofas were delivered on time and with care by Noah and Charlie from Empire Delivery. Thank you
Very courteous, professional and friendly
The communication of delivery time was faultless and the van arrived exactly on time. Both Pete and Max were excellent, quick, efficient and courteous. Answering any questions I had and leaving my beautiful new corner unit with all packaging removed!
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
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Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
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