9 months ago
Clear communication from their receival of the item to it's delivery to us. Professional and polite delivery and communication from Pete & Vince on the day. Thanks 🌟
9 months ago
Good communication via text and phone. Took away all rubbish Put the sofas together with respect for our home. We had a problem with the feet on one of the sofas not fitting, they took on the problem... See more
9 months ago
This is the second time that Empire have visited me. The staff on both occasions, were courteous, efficient and professional.
Chris & Lumear were excellent! Great communication, letting me know when they were going to arrive. very quick too, the sofa bed was in the room and they cleared the packaging within about 10 minutes
Pete and Mason did a great job, they were prompt, friendly, and moved our sofa carefully out of a difficult space.
Communication was very good and explanation as to how the sofa mechanism worked was very thorough.
Chris V and Max P were excellent. Delivery within the time slot. They were very professional and friendly. Made sure sofabed was in situ and demonstrated how to unfold and put away properly. Would highly recommend.
Very professional delivery from Chris and Max. Friendly, helpful and thorough, they very careful delivered the sofa-bed into the room we wanted, explained how to operate it and took away all the packaging. Excellent service. Thank you.
Chris V and Max P came to the house this this morning. Chris set the sofa up and showed me how to turn it into a bed. He was very helpful. They were here for a very short time, probably on more than 1/2 an hour. They seem to have a huge workload to carry out but they were very chilled. Very good and efficient. I’m delighted with the service.👍👏🙌
Comms in the run up to delivering were excellent. The team who delivered were polite and efficient. Overall super 👌
Very professional. Called before delivery and meticulously assembled the delivery. Made sure we were happy before leaving
Very efficient delivery and super quick assembly!
Delivery was flawless. Ang and Mason were polite, helpful and efficient!
Can I give no stars to the swearing, inept men who eventually turned up with our bed settee? The plastic covering was so badly torn that water/rain (hoping it's not something worse) had got through to the chair. They caused massive damage to a door frame and some to interior paintwork. Had my husband not taken the initiative and got one of the wooden feet removed - an easy job, but they couldn’t quickly locate a screwdriver - heaven knows where the excellent, long awaited, item might have ended up! I appreciate that they were third-party sub-contractors, who due to previous companies’ mix-ups, had to make the delivery on Christmas Eve! And, as we were made aware - that they had been allocated too many drops and had family commitments and of course, our job took ages. Still, had they done less complaining and more thinking, we might have received the delivery service we expected. Having said all this – from our understanding of information on Cocoon’s website, we had not expected the settee to arrive fully assembled. Had we known that, we would have had the house better prepared in advance. Sadly, in case it got in the way, we decided not to have a Christmas tree! Glad, it would probably have been matchwood! Haven't taken the the second item, a fitted sheet out of its wrapper. Looks fine. We were about to try chasing it up, as the delivery men said that they had no knowledge of it - even though the documentation said 1of 2 items. Then we realised that, in all probability, part of the reason the bed settee’s plastic was so badly torn was to push the sheet inside!
Both men were very courteous and helpful, installed the sofa in no time and left everything clean after when they departed. Unfortunately, I do not remember their names but both did great!
Really helpful efficient and friendly. And cleared up and took all the packaging away too
Chris V and Joseph arrived when they said they would, were very courteous. Considering they had travelled over nine hours from chelsea to the West coast of Scotland...no mean feat! Would definitely recommend. 👍👍
Brilliant delivery company. Very informative and incredibly friendly delivery staff. Considering they were delivering on Christmas Eve, I was incredibly impressed with the timely delivery and support. We even had to change the address which they helped sort quickly.
Great communication from delivery team with updated information regularly delivered on time, friendly and professional service Highly recommend Robert
Pete and Mason delivered the sofa bed on time. They were polite and friendly, gave a demonstration of how the product worked and cleared away all the packaging. Excellent service.
Chris V and Lumear were timely, professional, friendly, considerate - I had a great experience with Elpire delivery!
Honestly the most efficient, friendly and helpful delivery service. On the day before Christmas Eve, and the guys were prompt, cheerful and just brilliant at manipulating my new sofabed into my very snug, tiny cottage. Really couldn’t have asked for a better service. And now my daughter has somewhere to sleep for Christmas!
Excellent delivery- on time with plenty of notice. Friendly and helpful in setting up the chair.
Based on analysis of 3 reviews rated 1-2 stars for Empire Delivery
“If you receive specific delivery access instructions do everyone a favour and pass this info on to your miserable dri...”
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Empire Delivery specializes in professional 2-man furniture delivery services across the UK, offering a comprehensive white glove experience. Their service includes nationwide home delivery, room of choice placement, installation, and waste removal, ensuring a seamless delivery process for customers. The company aims to provide reliable, transparent, and timely deliveries, thereby enhancing the overall customer experience. Targeting both individual consumers and retail partners, Empire Delivery builds long-term relationships with retailers by managing customer communications and delivery processes. This customer-centric approach alleviates stress for retailers while maintaining high standards of service. As a trusted partner in the furniture delivery sector, Empire Delivery focuses on delivering furniture with the utmost care and efficiency, making them a preferred choice for businesses and consumers alike.
Empire Delivery consistently receives high praise for its exceptional service and communication during furniture deliveries. Reviewers highlight the professionalism and friendliness of the delivery staff, often mentioning specific team members like Pete, Vince, Noah, and Chris, who are noted for their courteous demeanor and efficiency. Customers appreciate the clear communication, including timely updates and calls before arrival, which enhances the overall experience. Many express satisfaction with the careful assembly of sofas and the removal of packaging, contributing to a hassle-free process. However, a few reviews mention issues with the product itself, such as faulty items or assembly challenges, though these do not overshadow the overwhelmingly positive feedback about the delivery service.
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