Empire Delivery
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Can I give NO stars?
Can I give no stars to the swearing, inept men who eventually turned up with our bed settee? The plastic covering was so badly torn that water/rain (hoping it's not something worse) had got through to the chair. They caused massive damage to a door frame and some to interior paintwork. Had my husband not taken the initiative and got one of the wooden feet removed - an easy job, but they couldn’t quickly locate a screwdriver - heaven knows where the excellent, long awaited, item might have ended up! I appreciate that they were third-party sub-contractors, who due to previous companies’ mix-ups, had to make the delivery on Christmas Eve! And, as we were made aware - that they had been allocated too many drops and had family commitments and of course, our job took ages. Still, had they done less complaining and more thinking, we might have received the delivery service we expected. Having said all this – from our understanding of information on Cocoon’s website, we had not expected the settee to arrive fully assembled. Had we known that, we would have had the house better prepared in advance. Sadly, in case it got in the way, we decided not to have a Christmas tree! Glad, it would probably have been matchwood! Haven't taken the the second item, a fitted sheet out of its wrapper. Looks fine. We were about to try chasing it up, as the delivery men said that they had no knowledge of it - even though the documentation said 1of 2 items. Then we realised that, in all probability, part of the reason the bed settee’s plastic was so badly torn was to push the sheet inside!