Elite Electronics is a consumer electronics retailer that offers a range of electronic products and devices for personal and household use. The company likely provides items such as smartphones, computers, televisions, audio equipment, and other digital devices to serve consumer technology needs. They may also offer related services such as product support or technical assistance to their customers.
Reviewers frequently report negative experiences with Elite Electronics, citing customer pain points more often than praise. Common complaints include refund, company, service, product.
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A smaller set of reviewers mention positives such as fast, fast delivery, fast delivery efficient, delivery. Overall sentiment is predominantly negative based on 12 reviews and an average rating of 1.3 stars.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.3
12
100%
—
● Low
1.3 / 5 overall
=
12 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Mar 2025.
Last 3 months
1.0
12-month avg
1.0
All-time
1.3
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
1.0
2
Oct 24
—
0
Nov 24
—
0
Dec 24
—
0
Jan 25
—
0
Feb 25
—
0
Mar 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
Top complaintsof 11 negative reviews
Refund64%
7 mentions
Customer service36%
4 mentions
Returns36%
4 mentions
Scam36%
4 mentions
“Despite clear evidence of defects, they denied a refund and demanded an additional fee to return the faulty product”
On “Refund” · Mar 5, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Avoid This Store – Poor Customer Service & Misleading Practices
I purchased an e-ink reader from this store, expecting a premium product. However, the item had serious issues, including screen defects, performance problems, and poor battery life, making it unusabl... See more
Right now 1 star review will change depending on how the company responds.
I ordered 2 watches from these guys and the company they used to deliver (aramex) just put a note that i wasnt home and could... See more
We are open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM. Holiday hours may vary, so please call ahead during major holidays.
Do you offer warranty on electronics?
Yes, we provide manufacturer warranties on all new electronics, typically ranging from 1-3 years depending on the product. We also offer extended warranty plans for additional coverage beyond the manufacturer warranty.
Can I return or exchange items?
Items can be returned within 30 days of purchase with original receipt and packaging. Electronics must be in new, unused condition, and some items like opened software or custom orders may not be eligible for return.
Do you provide technical support or repair services?
We offer basic technical support for products purchased from our store and can help with setup questions. For repairs, we work with certified service partners and can arrange repair services for most major brands.
All 9 questions →Show fewer questions
What payment methods do you accept?
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and contactless payments including Apple Pay and Google Pay. We also offer financing options for purchases over $500.
Do you price match with other retailers?
Yes, we offer price matching on identical items from authorized local competitors and major online retailers. The item must be in stock at both locations and we require proof of the competitor's current advertised price.
Can I check product availability before visiting the store?
You can call us at our main number to check stock availability, or visit our website where most items show real-time inventory status. We recommend calling for high-demand or specialty items to ensure availability.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Avoid This Store – Poor Customer Service & Misleading Practices
I purchased an e-ink reader from this store, expecting a premium product. However, the item had serious issues, including screen defects, performance problems, and poor battery life, making it unusable for its intended purpose.
When I reported these issues, the store refused to acknowledge them, insisting the device was functioning “as expected.” Even more concerning, after my complaint, they modified the product listing to include a disclaimer about known defects that were not disclosed at the time of purchase. This is incredibly misleading and suggests they are aware of the problem but fail to inform customers upfront.
I returned the product for assessment, but their testing process was inadequate—they did not replicate real-world conditions where the issues were most apparent. They also failed to provide clear proof that the manufacturer even reviewed the device. Despite clear evidence of defects, they denied a refund and demanded an additional fee to return the faulty product.
This store does not stand behind the products they sell and will do everything possible to avoid issuing refunds for defective items. If you value honesty and good customer service, I strongly recommend avoiding this retailer.
Right now 1 star review will change depending on how the company responds.
I ordered 2 watches from these guys and the company they used to deliver (aramex) just put a note that i wasnt home and couldn't be delivered. I took a day off work and was home all day. Now i dont know where to pick up my items and aramex have no number to call ive been trying to email them with no luck. On top of that they want me to pay to have the item redelivered. Im not paying to have it redelivered and take another day off work either send a new set of watches with aus post and you can sort out collecting the old ones or refund me.
topopular.online (Elite Electronics)
has in Europe a borderline Russian scam site (or they are poorly organized for trade). You will not necessarily get what you order. Maybe because of the war based Western trade restrictions, or anyway. They offers goods for suspiciously low prices, and they have apparently good transaction guarantees, but for me it turned out to be a trap. They immediately sent me an order confirmation, but they haven't sent me what I have ordered (or anything) and they haven't answered my pile of e-mails. No communication at all. Be aware: It is a scam site, or at least a very insecure platform for trading.
This review will be changed or deleted the moment the company has responded to my inquiries.
double check your measurements make sure 100% as they do not except returns. I made the mistake as wrong size and wanted to return for correct size. they do not accept returns. there advise was to sell on market place… what a joke. waste of $650. for a company selling electronics you would think they would understand retsina and mistakes on sizing would sometimes be misread. I guess ill head to market place and sell my $650 screen that I received yesterday for $50.00. lol good business not.
Scammed out of $600
received a faulty product, they asked for video evidence of the fault, the accepted and returned the item for a replacment, they sent back a new one which was also faulty with the exact same issue (my theory is they sent back the faulty one to same money as the serial number went missing mysteriously) and then refused refund saying that it was user error even though it was the exact same isssue, no response anymore and lost $600, raised it with many people, but if a business wants to scam you, all they have to do is not respond, and nobody else will help you out, the item was dead and faulty on arrival, but to no avail, they still blamed me for the fault, making up a story that I overloaded it and outright refused to do anything. and i even compaired it to a same product that was not faulty, still blamed me and refused refund and return. Had to make a formal legal complaint to my bank and Fair trade. I sent them the same videos in this review, and based off that video alone, they said i Abused it, overloaded it, and that it’s not covered under warranty even though I recorded and submitted it 1 day after it arrived. Horrible. No resolution was provided by the company and had to get the help of the GOVERNMENT so i could get the simple Australian consumer protection law standard agreement of 12months for faulty products sold within Australia
I ordered a head unit facia for my car from Elite Electronics. I was sent the wrong facia which didn't fit my car. When I asked them to send the right part; they wanted me to send the one I received back first. I did but never received my original order or a refund despite asking for one of the two.
Poor and crappy service, their business is borderline a scam - watch out and avoid shopping with Elite Electronics. They're not as "Elite" as you would think...
Recently bought a smart digital lock from Elite Electronics. When the package arrived I immediately knew the door lock would not fit due to the size and weight of the box. In its original packaging, I immediately contacted them to ask for a refund by trying to return the lock. The representative advised a 20 % restocking fee plus postage. This is beyond ridiculous when you know that not only because of this penalty fee but also because the seller will be able to resell the same lock at the same price. DO NOT TRUST this business or choose carefully!
We provide local delivery for large appliances and TVs for a reasonable fee based on distance. Professional installation services are available for home theater systems, appliances, and other complex electronics through our certified installation partners.
How can I contact customer service?
You can reach our customer service team by calling our store directly, visiting us in person, or emailing us through our website contact form. We typically respond to emails within 24 hours during business days.
About Elite Electronics
Elite Electronics is a consumer electronics retailer that offers a range of electronic products and devices for personal and household use. The company likely provides items such as smartphones, computers, televisions, audio equipment, and other digital devices to serve consumer technology needs. They may also offer related services such as product support or technical assistance to their customers.
