Anonymous

Mar 5, 2025

Avoid This Store – Poor Customer Service & Misleading Practices

I purchased an e-ink reader from this store, expecting a premium product. However, the item had serious issues, including screen defects, performance problems, and poor battery life, making it unusable for its intended purpose. When I reported these issues, the store refused to acknowledge them, insisting the device was functioning “as expected.” Even more concerning, after my complaint, they modified the product listing to include a disclaimer about known defects that were not disclosed at the time of purchase. This is incredibly misleading and suggests they are aware of the problem but fail to inform customers upfront. I returned the product for assessment, but their testing process was inadequate—they did not replicate real-world conditions where the issues were most apparent. They also failed to provide clear proof that the manufacturer even reviewed the device. Despite clear evidence of defects, they denied a refund and demanded an additional fee to return the faulty product. This store does not stand behind the products they sell and will do everything possible to avoid issuing refunds for defective items. If you value honesty and good customer service, I strongly recommend avoiding this retailer.