Economy Energy
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Help! Any ideas greatly appreciated....
I moved from my address on 25 September 2018. I am owed a total of £1029.59 - Electricity £742.54, Gas £287.05. I am at a loss as what to do to get Economy Energy to refund my money. I telephone, email etc and just get the standard reply. I have this email again today:- "I do apologise for the inconvenience and understand your frustration. Unfortunately, I am unable to provide a time frame. However, once the refund has been approved and processed you will receive an email or text message to notify you. Once your refund has been processed it can take 3-5 days from that day to appear in your bank account." I then get a long standard paragraph saying that only Executive Directors can approve refunds. I am a widow and I need my money! I am very worried that Economy Energy will stop trading and I will not be repaid.