eCapital Freight Factoring

4.292 out of 5 stars
4.3
Great1,000 reviews

TrustScore

4.3
4.292 out of 5 stars
Great
5 out of 5 stars
776
4 out of 5 stars
42
3 out of 5 stars
21
2 out of 5 stars
20
1 out of 5 stars
141
1,000 reviews in total

Review summary

eCapital Freight Factoring receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Great !

Working with ECapital has been a genuinely great experience, thanks to our sales rep, Johnny McSorley. As a freight brok...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Beware ..

Beware .. Im not sure when they got over taken by people from a third world country but they have just gotten worse, the...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

First I want to say thanks to Alex…

First I want to say thanks to Alex Sanchez at ECapital for listening and understanding what I was facing. A friend of mi...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Johnny is a very good person and hard…

Johnny is a very good person and hard worker. He has helped us a lot. In choosing a factoring and fuel cards

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0
🔥 High engagement

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Alberta Ltd
Alberta Ltd
1 reviews
9 months ago
5 out of 5 stars

Ecapital definitely offers a very…

Ecapital definitely offers a very needed service. User friendly. Love Love Love Cheryl!! Always is so helpful and responds immediately when you leave a message.

Helpful?
Vickie
Vickie
1 reviews
9 months ago
5 out of 5 stars

Skyla always responds to any issues…quick response

Skyla always responds to any issues that come up very promptly.

Helpful?
9 months ago
5 out of 5 stars

Servicio

Mi experiencia como cliente ha sido muy buena en los dos años que llevo con el factory. Muy atentos y diligentes con el servicio.

Helpful?
Utrail
Utrail
1 reviews
9 months ago
5 out of 5 stars

Best sales rep

Best sales rep, Angel Nayak

Helpful?
Cindy Swain
Cindy Swain
1 reviews
9 months ago
4 out of 5 stars

3 years of service

I have been with eCapital for 3 years now, and mostly the experience has been good. The portal needs some help as it has been messing up since you switched to the new system. We are not a big company so when you can't send money or put loads in to get funded its hard to keep trucks moving. My account manager Ruth DuPlessis has always helped in those situation going above the call of duty. If for some reasons she doesn't know the answer to a situation she will find way to get it resolved. I commend her for her performance at eCapital. Also the chat is a good tool for when your account manager is at lunch or not there for the day. You can get good responses there.

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Wally Cole
Wally Cole
1 reviews
9 months ago
3 out of 5 stars

Getting a little slow with the payments…

Getting a little slow with the payments for factored loads.

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King Kang
King Kang
1 reviews
9 months ago
5 out of 5 stars

Angel Nayak very helpful all this…

Angel Nayak very helpful all this emailing and calling us on time. We appreciate your help.

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Curtis G
Curtis G
1 reviews
9 months ago
5 out of 5 stars

Angel Nayak is the Best

Angel Nayak has been great since becoming my account representative. She is always so pleasant. Even when I am not so pleasant. She is very timely and knowledgeable. I appreciate her so much.

Helpful?
9 months ago
5 out of 5 stars

Ecapital has truly been a game-changer…

Ecapital has truly been a game-changer for our business! As a factoring company, their services have been instrumental in providing the cash flow we need to keep our operations running smoothly. The process has been seamless and efficient, making it easy for us to access the funds we need without any hassle. Harshii​​​​ Yadav,who has been exceptional throughout our partnership. He is extremely knowledgeable, responsive, and always willing to go the extra mile to ensure our needs are met. Whether it's answering our questions, providing insights, or offering valuable advice, Harshii​​​​ Yadav has consistently delivered top-notch customer service. Overall, we couldn't be happier with our experience with Ecapital and highly recommend them to any business looking for reliable and effective factoring services. Thank you, Ecapital and Harshii​​​​ Yadav, for your outstanding support and dedication!

Helpful?
Khalid Subahi
Khalid Subahi
1 reviews
9 months ago
5 out of 5 stars

Amazing manager!!

Always gets work done with the best of her abilities

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Andrew Jacobs
Andrew Jacobs
1 reviews
9 months ago
5 out of 5 stars

Mrs angel nayak is the best rep I have…

Mrs angel nayak is the best rep I have had so far in the 4 years I’m been with eCapital

Helpful?
9 months ago
4 out of 5 stars

Great service

Ive been with eCapital for a few years now and I have had very good service and if a problem arose, it was always taken care of quickly. Harshii makes my funding go through weekly and knowing this makes it easier to conduct my business. Thanks to the crew with eCapital!

Helpful?
9 months ago
3 out of 5 stars

5 Stars for Karime F

I have been working with ECapital for over 8years now, honestly speaking we have had a lot of ups and downs with the factoring itself and some employees, more downs than ups. But ever since Karime has been handling our account, she has been great, I would give her, herself a 5-star review. She really provides a great service, every phone call we have had she is always with a great attitude, fast, and reliable, ready to help with no excuses. Unlike many others at ECapital. She has been the best account manager we have had in 8+ years.

Helpful?
9 months ago
5 out of 5 stars

Great guy

I had the pleasure of working with Harshii Yadav as my account manager at Ecapital, and I can't speak highly enough of the experience. From our very first interaction, Harshii demonstrated an exceptional level of professionalism and dedication. Harshii took the time to truly understand my needs and goals, providing tailored solutions that made a significant impact on my financial strategy. Their responsiveness and attention to detail were remarkable—no question was too small, and every concern was addressed promptly and thoroughly. What impressed me most was Harshii's ability to simplify complex financial concepts, making it easier for me to make informed decisions. They consistently went above and beyond to ensure I felt supported throughout our partnership. Thanks to Harshii’s expertise and commitment, I feel confident about my financial future. I highly recommend Harshii Yadav to anyone looking for a knowledgeable and trustworthy account manager at Ecapital!

Helpful?
No No
No No
1 reviews
9 months ago
5 out of 5 stars

Well Ruth DuPLessis has REALLY HELP Me…

Well Ruth DuPLessis has REALLY HELP Me THRU Understanding how things Work with an Nice Pleasant Fore Filling Voice that helps your Mind on your Money be at Peace especially when you Need it and it's Not Available yet through the Factoring Company you be Mad but somehow she convinces you that All is well

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grant
grant
1 reviews
9 months ago
1 out of 5 stars

this company sucks Im so ready to for…

this company sucks Im so ready to for this contract to be over they are under staffed I get new reps every few months. The online portal glitches badly. And the list just continues

Helpful?
9 months ago
5 out of 5 stars

Angel nayak great account manager

Angel nayak great account manager. Customer service is excellent.

Helpful?
Nasser Refai
Nasser Refai
1 reviews
9 months ago
5 out of 5 stars

Distinguished and excellent

This company has a stellar reputation, and its employees are highly qualified and experienced. They are very patient and quick to reply to all client demands. They also show you how to use your company account to expedite transactions. They never hesitate to engage in courteous conversation when you seek for help.

Helpful?
9 months ago
5 out of 5 stars

We are happy

We are happy with our agent Theresa​​​​ Gifford! The process is smooth, and she is always there to help. Highly recommend if you need factoring!

Helpful?
Jesus
Jesus
1 reviews
9 months ago
5 out of 5 stars

I’ve partnered with Ecapital since 2013…

I’ve partnered with Ecapital since 2013 and they have always taken good care of me.

Helpful?

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