Smooth pickup and drop off car was good.
Smooth pickup and drop off car was good.
4.8
Excellent
1,000 reviews
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Review summary
East Coast Car Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We hired a Renault small SUV for four…
We hide A Renault small SUV for four days in it done approximately 4000 K, so was in good condition. The only annoying factor was a rattle in the drivers door. The service at the counter was good and fast as was the shuttle to the airport The right was okay cheaper than most but like everything these days too expensive. The only other negative comment that I would make is that their shuttle service only goes between their base and the airport. They don’t pick up or drop off at hotels. I know a lot of higher car companies only do that these days but Some will do the hotel pick up and return.
Best rental company in Melbourne
I have been using ECCR every time I travel to Melbourne. The experience was always great on the previous occasions and this time was no exception. Staff were friendly and quick and we got our two cars within 20 minutes. As we chose zero liability the staff did not even go through the cars with us and told us to just drive off. Returning was a breeze also. Just handed the keys to a guy after we parked and all good.
East Coast Cars is a great service and I'll use them again.
I've never used East Coast Cars before and so it was a gamble. I couldn't have been happier. From the pick up at the aiport to collection of the car, and then drop off and lift back 6 days later, I couldn't rate it highly enough. We ended up with what I think is a better car than I had booked (Mitsubishi ASX instead of a MG ZS). The staff were friendly, helpful and efficient, with clear communication on how to find the pick up point at the airport and also the drop off procedure. It was a great price for a great service and I will definitely use them again.
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Website
eastcoastcarrentals.com.au
All reviews
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Showing 61 - 70 of 996 reviews
DS
Very easy to book on…
Very easy to book on line......competative prices......car was clean and well presented......and staff very friendly! Would recommend to anyone!!
Date of experience: February 6, 2025
DF
Short shuttle ride from the airport.
Short shuttle ride from the airport. Professional set up and quick handover of vehicle. Return of vehicle was also quick and easy followed by a 5 min shuttle to the airport. Prices were very competitive. Will use again.
Date of experience: February 4, 2025
L
Sydney staff are great
Sydney staff are great! 6th time renting from ECCR, 1st from SYD. Staff are wonderful. I waived the insurance because my CCard covers rentals, but dinged the front fenders. I was so stressed until the staff reassured me that it would be okay. Yes, I had to pay the required $4400A damage deposit, as required, but within 3 weeks, Claims had sent me all the needed paperwork and refunded the unused portion back to my card. The SYD staff gave me all the photos/documents I needed to start my claim right away. AND the car was great, very fuel efficient, staff connected my phone/taught me the features, and I love Australia. Car was spotless and almost new. Staff were wonderful. Can't wait for #7! Also, prepaying ahead online, staff will lower rental rate and refund difference if there is a sale/deal anytime up to 2 weeks before you get the car, as long as you email them and ask for it. Free cancellation. Unlimited miles. Inexpensive gas station nearby. Easy access building in Mascot. I returned the car in the evening, walked across the street to the Travelodge, got a great sleep, walked my luggage across the street back to ECCR and got their quick free shuttle to the airport. ECCR made my adventures perfect.
Date of experience: February 4, 2025
GR
Excellent car and service
Excellent car, reasonable price! Needed a family sized car for a few days touring. The X-Trail was perfect! Good service from East Coast Car Rentals. Easy to collect, update rental requirements and return. Airport shuttle a welcome bonus.
Date of experience: February 3, 2025
JC
Great Service
Very friendly and helpful service.Reasonable prices. We would probably request a different make of car next time, the MG was not the most comfortable to ride in.
Date of experience: February 3, 2025
MC
Satisfying Experience.
Very efficient pick-up & return. Pleasant & friendly staff. Clear & regular communication prior to picking up vehicle. Car hired was nicely presented. Very satisfied. I will use East Coast Car Rentals again.
Date of experience: February 3, 2025
MA
Never a drama
Hired with these guys a few times now. There is never an issue, always easy experience and competitive pricing. Will always be back.
Date of experience: February 3, 2025
RC
Excellent value on the Sunshine Coast
We hired an almost new Corolla hybrid for 3 days for about $110 plus the insurance waiver. It was excellent value for a surprisingly good and economical car. Staff were helpful and friendly as well.
Date of experience: February 3, 2025
S
Sharon
US
Quick and easy service
The pick up and drop off was quick and easy. The drop off service was excellent. I arrived at 6:30am as I had a 8am flight. The store doesn’t open until 7am but I was just going to drop the keys in the slot and walk to the airport. One of the staff just arrived and asked me what time my flight was and then offered to drive me to the airport in my hired car. It was going above and beyond what I expected. I also liked that I was asked to take photos at pick up as evidence of the state of the vehicle. My only small complain is that during pick up, the guy kept asking me to pay extra for insurance. I told him my credit card covers car rentals but he kept insisting that it doesn’t cover what I needed.
Date of experience: February 3, 2025
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