Smooth pickup and drop off car was good.
Smooth pickup and drop off car was good.
4.8
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
East Coast Car Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
We hired a Renault small SUV for four…
We hide A Renault small SUV for four days in it done approximately 4000 K, so was in good condition. The only annoying factor was a rattle in the drivers door. The service at the counter was good and fast as was the shuttle to the airport The right was okay cheaper than most but like everything these days too expensive. The only other negative comment that I would make is that their shuttle service only goes between their base and the airport. They don’t pick up or drop off at hotels. I know a lot of higher car companies only do that these days but Some will do the hotel pick up and return.
Best rental company in Melbourne
I have been using ECCR every time I travel to Melbourne. The experience was always great on the previous occasions and this time was no exception. Staff were friendly and quick and we got our two cars within 20 minutes. As we chose zero liability the staff did not even go through the cars with us and told us to just drive off. Returning was a breeze also. Just handed the keys to a guy after we parked and all good.
East Coast Cars is a great service and I'll use them again.
I've never used East Coast Cars before and so it was a gamble. I couldn't have been happier. From the pick up at the aiport to collection of the car, and then drop off and lift back 6 days later, I couldn't rate it highly enough. We ended up with what I think is a better car than I had booked (Mitsubishi ASX instead of a MG ZS). The staff were friendly, helpful and efficient, with clear communication on how to find the pick up point at the airport and also the drop off procedure. It was a great price for a great service and I will definitely use them again.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
eastcoastcarrentals.com.au
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
CJ
Absolutely horrible experience with…
Absolutely horrible experience with these people. Avoid them at all costs before they scam you too. There are a ton of hidden costs and they will drastically overcharge you for any damage they can find. Not only that, but if you have any damage at all you have to pay them $5,500 immediately when you return the car. They don't find out how much any repairs cost, they just charge you $5,500 right away and say that they will refund you the difference if the repairs cost less than that. Don't expect to get much money back if any at all. They obviously hire an associated company that costs way more than it should to repair anything. If I was in America it would've cost me 1/3rd as much to repair at the most. When I communicated to them that the repairs were way more than they should be and that I would be reporting them to my credit card company they maliciously threatened to get money from me by other means. I'm disgusted and urge you to spend your money literally anywhere else. Oh yeah, and they also put a $1,000 hold on your card when you arrive right away too if everything else wasn't enough...
Date of experience: January 11, 2024
MC
Easier than falling off a log
Super End to End experience. Impressive digital experience making a booking and subsequent change. Handy to ADL Terminal and prompt & friendly transfer. Office experience was a pleasure and young Dan was gold with banter and advice. We were offered a small cost upgrade to a spanking new SUV which make all the kms driven pleasurable. Thanks again to the EC team.
Date of experience: January 11, 2024
MR
Efficient, Friendly and Value for Money
Every single person I have dealt with at ECCR, from initial contact right through to returning vehicles, in every city I've hired in, has been nothing but friendly and efficient. I now hire from East Car Car Rentals, regardless of whether I notice cheaper prices elsewhere.
Date of experience: January 11, 2024
dp
East Coast are great to deal with
East Coast are great to deal with. The car was tremendous. The price seemed to be slightly elevated but that may have been Christmas.
Date of experience: January 10, 2024
pf
Easy shuttle pick up from airport
Easy shuttle pick up from airport. Arrived at depot got a free upgrade from a sedan to a SUV. Mazda CX5 great to drive, enjoyed the on screen dash. don't want to give it back. Shuttle back to airport. Thanks
Date of experience: January 10, 2024
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.