Smooth pickup and drop off car was good.
Smooth pickup and drop off car was good.
4.8
Excellent
1,000 reviews
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Review summary
East Coast Car Rentals is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
We hired a Renault small SUV for four…
We hide A Renault small SUV for four days in it done approximately 4000 K, so was in good condition. The only annoying factor was a rattle in the drivers door. The service at the counter was good and fast as was the shuttle to the airport The right was okay cheaper than most but like everything these days too expensive. The only other negative comment that I would make is that their shuttle service only goes between their base and the airport. They don’t pick up or drop off at hotels. I know a lot of higher car companies only do that these days but Some will do the hotel pick up and return.
Best rental company in Melbourne
I have been using ECCR every time I travel to Melbourne. The experience was always great on the previous occasions and this time was no exception. Staff were friendly and quick and we got our two cars within 20 minutes. As we chose zero liability the staff did not even go through the cars with us and told us to just drive off. Returning was a breeze also. Just handed the keys to a guy after we parked and all good.
East Coast Cars is a great service and I'll use them again.
I've never used East Coast Cars before and so it was a gamble. I couldn't have been happier. From the pick up at the aiport to collection of the car, and then drop off and lift back 6 days later, I couldn't rate it highly enough. We ended up with what I think is a better car than I had booked (Mitsubishi ASX instead of a MG ZS). The staff were friendly, helpful and efficient, with clear communication on how to find the pick up point at the airport and also the drop off procedure. It was a great price for a great service and I will definitely use them again.
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Website
eastcoastcarrentals.com.au
All reviews
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Showing 41 - 50 of 996 reviews
SS
Consistently easy to deal with when…
Consistently easy to deal with when picking up my vehicles. Great customer service, and always new cars. I use them every year when visiting Australia and I find the rates are better than the big companies..
Date of experience: February 15, 2025
TJ
Great service
Great service. Easy pick up and drop off. Happy to accommodate my date changes.
Date of experience: February 15, 2025
MJ
Recurring customer
I travel to Cairns multiple time a year and always use the service of ECCR. They offer cheaper service than the rental agencies at the airport. The service is great, starting from the excellent arrangement of the shuttle minibus between the airport terminal and the rental office. Cars are in very good condition. I often get a free upgrade of car category. The process of getting and returning the car is quick and easy.
Date of experience: February 14, 2025
PW
Our go to car rental company
We've rented a car from East Coast Car Rentals several times from Melbourne and Adelaide. They have been excellent on every occasion. Excellent service, excellent value for money. Our go to car rental company
Date of experience: February 13, 2025
M
Mike
US
Charged me crazy amounts of money, without making me aware at first. Then charging me an unfair amount of money for a small amount of fuel
I have noticed there has been another attempt of a payment taken from my account this morning, and to be truthful, you won’t be getting the $148.50 from my account, because I’ll make sure there isn’t $148.50 in the account for you to take. The charge is completely unfair. I’m happy to pay for the fuel that I owe but it definitely is not that much. I’m giving you until the end of today to come up with a solution to solve this, in a fair and even manner, or I’ll be closing down the bank account. There is multiple reasons this charge isn’t fair; I wasn’t aware that the car had to be brought back with the exact amount of fuel it had been given to me with (which does make sense, and I do understand, hence why I’m happy to pay for the fuel) I dropped the car off at your Brisbane depot with 1 hour spare, where the guy who collected the car from me asked me about the petrol, however didn’t bother to tell me that the petrol needs to be filled. So I could have gone out to fill up and come back. I drove the car over 200 miles down the east coast, where I had filled up the petrol that morning, otherwise I wouldn’t have been made it to Brisbane. It’s not $148.50 (£75) worth of fuel, I wasn’t born yesterday. I’ve also been invoiced, where it says there’s 2 bars of petrol, when there is clearly 3 on the photograph. You’re trying to squeeze every penny you can out of me. Furthermore, from when I emailed this to you. You proceeded to try and take smaller payments from my account, without even emailing me back?
Date of experience: February 13, 2025
SB
Super quick easy Experience with modern fleet to choose from
Modern clean fleet to choose from with super cheap daily prices. Depot is outside airport but the shuttle service is great and it is an easy 5km trip. Service at the depot was awesome with plenty of smiling faces. Drop off back to airport was super quick. Overall 5 star service and will be using them for my Tassie golf trips now on
Date of experience: February 11, 2025
MR
Super easy process
The whole process was super easy, from booking, to pick up and hand over to returning the car at the end of my trip. The team were super friendly and helpful the whole way. Thanks guys!
Date of experience: February 11, 2025
SM
Great service friendly people and a great Car was supplied
Great service friendly people and a good car was supplied , all the safety gear in it was top spec for a good price and the car was in very condition , and the shuttles service form the air port was excellent and efficient. Return was quick and no hassle.
Date of experience: February 10, 2025
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